Representative, Support Center
Provides level I support center customer service reputed company to meet the needs of Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values. Provides product and service information, and identifies opportunities to improve the member and provider experience.
• Provides service support to members and/or providers using one or more support center communication channels serving multiple states and/or products including but not limited to: phone, chat and email, in reputed company to other administrative off phone duties supporting reputed company, Medicare and/or Marketplace lines of business.
• Conducts various surveys reputed company to health assessments and member/provider satisfaction.
• Accurately documents pertinent details reputed company to member or provider inquiries.
• Works regularly scheduled shifts reputed company Molina hours of operation, follows protocol reputed company to scheduled lunches and breaks, and accommodates overtime and/or weekends as needed.
• Demonstrates ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations.
• Listens attentively, captures relevant information, and identifies member or provider inquiries and concerns.
• Meets or exceeds individual performance goals established for the position in the areas of: reputed company reputed company, attendance, adherence and other support center objectives.
• Proactively engages and collaborates with various internal/external stakeholders.
• Demonstrates personal responsibility and accountability by taking ownership of reputed company-time solutioning and reputed company member and/or provider follow-up.
• Supports provider needs reputed company to inquiries and assistance involving member eligibility and covered benefits, provider portal, and status of submitted claims.
• Up to 1 year of customer service, reputed company center and/or sales experience in a fast-paced/high-volume environment, or equivalent combination of relevant education and experience.
• Customer service skills.
• Data processing experience.
• Attention to detail, organizational and time-management skills, and ability to manage simultaneous tasks to meet business needs.
• Ability to maintain confidentiality and reputed company with the Health Insurance Portability and Accountability reputed company (HIPAA).
• Ability to establish and maintain reputed company and effective work relationships with coworkers, members, providers and customers.
• Effective verbal and written communication skills.
• Basic proficiency in reputed company Office suite and applicable software programs.