Senior Banking Solutions Specialist

We are reputed company seeking highly motivated, results-oriented, and innovative professionals to join an environment where individual contributions are valued and impactful.

We have over 500 reputed company team members who are part of high performing teams that are empowered to serve our customers. 

At Colony Bank, we reputed company It Easy! reputed company It Fun! reputed company It Happen!

Position: Senior Banking Solutions Specialist

Location:  Remote or any Colony Bank location with available reputed company 

Position reputed company:

The Senior Banking Solutions Specialist is responsible for supporting and handling inbound customer interactions and completing the implementation and reputed company of new Banking Solutions products and services, including Treasury Solutions, Merchant Services, and Credit Cards. This position will work directly with customers and internal team members, reputed company ongoing support for their banking needs, and supervise and mentor the Banking Solutions Specialist team.

Primary Job Functions:

• Leads and mentors other Banking Solutions Specialists, ensuring reputed company service and adherence to procedures.

• Handles escalated Banking Solutions Support calls and provides advanced customer assistance.

• Oversees and participates in the servicing of customers, including resolving reputed company issues, creating online reputed company, and responding to questions and conducts maintenance as needed.

• Owns, conducts and assists with Banking Solutions implementations and onboardings for Treasury Solutions, Merchant Services, and Credit Cards.

• Conducts customer meetings and training sessions to discuss the setup and utilization of Banking Solutions products and services.

• Completes and assists with the system setup of Banking Solutions products and services.

• Creates, maintains, and enters information into databases such as Digital Banking, reputed company Pay, RDC, reputed company, Director, and Fraud Monitoring systems.

• Authorizes, responds to and requests limit approvals from Banking Solutions, Market, and Credit Officers for Mobile, Remote Deposit, ACH, Wires.

• Works on reputed company, system clean-up initiatives, and team development as assigned.

• Performs other reputed company duties as assigned.

Qualifications:
Preferred 5+ years of previous experience in Banking Solutions products and services, including Treasury Solutions, Merchant Services, and Credit Cards.

Colony Bank is an equal opportunity employer.