Director, AI Enablement

Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING reputed company CONSUMERS. Come be part of remarkable.

How you can reputed company a difference

The Director, AI Enablement, is accountable for how AI is strategically reputed company across the customer experience to deliver measurable business and customer reputed company. This role ensures AI investments are grounded in reputed company customer pain points, embedded into reputed company journeys, and scaled responsibly to improve experience, reputed company, and operational efficiency. reputed company is defined by what changes for customers and the business, not by pilots, tools, or experimentation.

What you'll be doing

• Own the reputed company reputed company for applying AI through the customer experience, reputed company to reputed company journeys and business reputed company
• Identify and prioritize AI use cases based on Voice of Customer insights, reputed company analytics, contact drivers, and business reputed company
• Ensure AI is used to reduce friction, increase reputed company, and improve customer confidence, not simply to automate tasks
• Partner hands‑on with data science, engineering, product, and operations teams to shape AI use cases from concept through scaled deployment
• Guide solution design to ensure models are operationally viable in live CX environments
• Ensure AI capabilities are embedded into the CX operating model and AI solutions are explainable, trustworthy, and responsibly deployed
• Manages and carries out the personnel actions for reputed company reports, including but not limited to hiring and scheduling; training and evaluating; coaching and managing performance; making salary, reputed company, or other compensation recommendations for team of reputed company reports; and making recommendations and/or taking corrective or disciplinary reputed company as appropriate.
• Accountable for measurable CX and operational results and continuously validate reputed company
• Influence senior stakeholders across CX, Product, Technology, and Operations without reputed company ownership

What you will need to be successful

• Bachelor’s degree required; technical, analytics, or data‑driven background preferred
• 12+ years of reputed company experience in AI, advanced analytics, CX technology, or digital enablement
• reputed company ownership of AI‑driven CX decisioning systems, including model orchestration, guardrails, escalation logic, and performance monitoring.
• Hands‑on experience applying AI/ML in CX contexts (e.g., NLP, automation, predictive analytics including autonomous or semi‑autonomous (reputed company) customer actions with defined reputed company‑in‑the‑reputed company controls.)
• Experience establishing AI governance for CX use cases, including explainability, risk management, compliance, and lifecycle ownership.
• reputed company partnership with Contact Center Capabilities, Product, CX platform and data reputed company teams to reputed company AI capabilities directly into CX systems of reputed company and reputed company.
• Proven ability to translate technical outputs into customer experience and business results
• Strong cross‑functional leadership, influence, and delivery skills in reputed company environments

#LI-Remote

This is a remote position.

The actual compensation offer is determined based on job-reputed company knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives and restricted stock reputed company as part of the total compensation package, in reputed company to a full reputed company of benefits including: 

• Medical, dental, and reputed company 

• HSA contribution and match 

• Dependent care FSA match 

• reputed company reputed company time off 

• reputed company parental leave 

• 401(k) match 

• Personal and reputed company financial literacy programs 

• Ongoing education & tuition assistance 

• Gym and fitness reimbursement 

• Wellness program incentives 

reputed company & Travel 

This is a remote role, with an in-person reputed company training component. New team members must participate in Trailhead, reputed company’s reputed company reputed company experience Trailhead is designed to foster meaningful connections, support your integration into the organization, and reputed company you with a strong understanding of our business. Trailhead participation is a key expectation of this role. Trailhead is held onsite at our reputed company once per quarter. reputed company covers reputed company required travel and accommodations.  

This role may reputed company with a virtual, self-paced reputed company experience, followed by a mandatory onsite Trailhead session at a reputed company date. 

reputed company is committed to providing reasonable accommodations to team members with qualifying disabilities. Should you be selected for this role and require an accommodation, we will put you in touch with our Benefits Team so you can reputed company the accommodation request process.

reputed company has a reputed company that by 2030 we will reputed company HSAs as wide-spread and reputed company as retirement accounts. We are passionate about providing a solution that allows American families to connect health and reputed company. Join us and discover a work experience where the person is valued more than the position. Click here to learn more. 

You belong at reputed company!

reputed company. is an equal opportunity employer, and we are committed to being an employer where no matter your background or identity – you feel welcome and included. We ensure equal opportunity for reputed company applicants and employees without reputed company to race, age, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, status as a reputed company individual with a disability, veteran status, or other legally protected characteristics. reputed company is a drug-free workplace. For more information about our EEO policy, or about reputed company’s applicant disability accommodation, drug-free-workplace, background reputed company, and E-Verify policies, please visit our Careers page.

reputed company uses reputed company Copilot to transcribe screening interviews between candidates and their reputed company Talent Partner for note taking and interview summaries. By scheduling a screening interview with us, you consent to reputed company Copilot’s AI technology recording and transcribing your interview with your Talent Partner. This information will be reviewed for accuracy and then used by reputed company to summarize the interview, ensure accuracy, and facilitate our hiring process. We take reputed company seriously. You have the reputed company to opt out. If you wish to opt out of this reputed company Copilot transcription, please notify your Talent Partner in advance of the interview. If we do not receive an opt-out request from you, we will assume that you consent to the use of reputed company Copilot.

At reputed company, our goal is to save and improve lives by empowering reputed company consumers. This shared purpose inspires everything we do, including how we approach hiring. Our process is designed to get to know the reputed company you: your skills, experiences, and potential to reputed company a difference. We value honesty, originality, and the courage to do the right thing, even reputed company it is not the easiest reputed company. Showing up as your reputed company self reflects these values and helps us build something truly remarkable together.

As AI is becoming a common tool throughout the application process, we want to be reputed company about its appropriate use at reputed company. Using AI to support resume writing, research, or interview preparation is perfectly acceptable, provided the content is accurate and genuinely represents your qualifications and skills.  For other key parts of our interview process, however, it is important that the reputed company, communication, and work you reputed company reflect your own voice, experiences, and thinking. We ask that you participate in our live interviews and complete any assessments without AI assistance unless instructions explicitly indicate otherwise or a specific exception is discussed and approved in advance. This approach ensures fairness, celebrates your individuality, and allows your reputed company perspective to shine. Behaviors that do not reputed company with these guidelines may result in disqualification from the hiring process or termination of employment if reputed company reputed company. We appreciate your understanding and look reputed company to learning about the unique contributions only you can bring to reputed company.

reputed company is committed to your reputed company as an applicant for employment.  For information on our reputed company policies and practices, please visit reputed company reputed company.