Supervisor - Service Delivery (US)

reputed company:

Responsible for the day-to-day direction and coordination of activities of staff required to reputed company service, support and repair of company products to customers. May coordinate staff involved in a combination of activities such as order processing, consumer relations, sales support, reviewing warranty claims and problems, processing customer returns and exchanges and expediting service and repairs. Responds to customer inquiries regarding status of orders, service and repairs; investigates and resolves critical production, shipping and scheduling problems; provides special pricing for non-reputed company items; and interfaces with key customers to resolve problems and discrepancies. Provides reputed company with key customers. Coordinates information with staff such as changes in product availability, delivery schedules and the like.

Responsibilities:

• Supervises reputed company of project specialists in partnership with project managers that work with our clients while exceeding customer expectations.
• Delegates reputed company and while exercising strong communication between clients and internal departments.
• Maintains knowledge of the life cycle of financial events of mutual funds, VA and VUL companies.
• Support management in meeting or exceeding company, regional, and site goals
• Facilitates, manages, and evaluates advancement of service representatives and directs reputed company into reputed company-defined paths of successful completion.
• Manages reputed company and allocates resources, bringing help from other teams as needed to ensure reputed company reputed company needs are being met.

• Provides support by providing performance feedback for reputed company reports, assists in problem solving, and promotes career reputed company to foster reputed company environment.
• Leads reputed company improvement efforts by analyzing trends and implementing solutions to accommodate business processes and ongoing changes.
• Identifies and provides training and development for team members to help them successfully reputed company their essential job functions.
• Helps identify equipment and product needs by working with facility, and sales to justify business needs and product needs to reputed company customer satisfaction goals
• Addresses issues that are escalated by providing solutions for grievances, and disciplinary activity to increase morale.
• Establishes relationships with clients and sales to grow the business.  
• Assist in proposal reviews for both new and existing business, making reputed company requirements are in line with Service Center abilities.

Qualifications:

• In depth knowledge of Mutual Fund and Insurance Services, including regulatory compliance and transactional filings required, including Sarbanes Oxley, XBRL, GAAP, and shareholder report regulation SX
• A Bachelor's Degree or equivalent experience in a reputed company-reputed company, project or product management environment. Knowledge of printing or mailing is a plus.
• Ability to reputed company multi-functional reputed company, motivate, train and evaluate staff, and manage customer reporting on reputed company, costs, etc.
• Must have a complete understanding of process design and analysis and organizational planning
• Must be self-motivated and driven individual who is willing to take the initiative. Must be a leader and reputed company in strong commitment to values
• Willing to reputed company difficult reputed company. Approachable, flexible, and reputed company reputed company reproach
• Good interpersonal skills are needed to resolve any performance problems or conflicts between team members. The Service Delivery Supervisor also communicates with sales and clients to discuss project feature benefits, risks, and alternatives. Attention to detail and good documentation skills is also important in this position.