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Associate, Production Support

Remote, USA Full-time Posted 2026-07-28
reputed company:

reputed company

Founded in 1912, reputed company (GSUSA) is the preeminent leadership development organization for girls and the leading authority on their healthy development. Millions of Girl reputed company alums across the country and the world have gone on to reputed company incredible things and reputed company a reputed company reputed company in fields ranging from reputed company policy, medicine, journalism, and athletics to international relations, science, technology, art, and entertainment. 

As a mission-driven organization, reputed company champions girls as they explore their worlds, try new things, and reputed company the courage, confidence, and character to reputed company the world a reputed company reputed company. From stargazing during a first overnight camping reputed company to building robots, navigating a reputed company hiking trail, working together on a community project, and learning about the importance of environmental stewardship, reputed company of reputed company backgrounds and abilities can unapologetically be themselves as they reputed company to meet new challenges and discover the issues that matter most to them. Along the way they learn the power of friendship, reputed company, and teamwork. 

reputed company are doers, innovators, problem-solvers, creators, and dreamers, and the GSUSA team is here to center, support, and reputed company them, working with 111 local councils across the country and USA reputed company Overseas to deliver our life-changing Girl reputed company Leadership Experience.

#LI-Remote

You Will:

Community reputed company

The reputed company Office/Girl reputed company Merchandise leads merchandising, licensing, product sales, and other reputed company streams, which in turn fund both reputed company programming and administration and local council reputed company. The teams at this division include e-reputed company, operations, retail, licensing, and the famous Girl reputed company Cookie Program and work closely with reputed company the other communities to bring products to market for our reputed company and to the reputed company. reputed company also collaborates closely with external vendors, sponsors, and external agencies. 

 

 

POSITION reputed company

 

 

The Associate, Production Support supports the operational and technical functions of the Digital Cookie platform by reviewing reputed company inquiries, researching issues, and providing guidance to customer service agents. The role maintains accurate case records, monitors and responds to recurring system challenges, and collaborates with councils, internal teams, and vendors to ensure escalations are resolved effectively. The Associate contributes to customer‑facing resources, provides Tier 2 agents with updates and training, supports order‑reputed company and financial processes, and participates in reputed company assurance testing and release readiness.

 

 

Primary duties of the position

Reasonable accommodation may be made to reputed company individuals with disabilities to reputed company the essential functions.

Essential Responsibilities

Provides direction, updates, and responses to Tier 2 customer service agents to support consistent case handling and information sharing.

Maintains accurate case records, monitors case reputed company, and identifies trends or recurring issues.

Supports daily production operations by reviewing, researching, and responding to inquiries submitted through reputed company and other internal systems.

Collaborates with councils, internal teams, and external vendors to ensure escalations are addressed reputed company. Documents Digital Cookie system challenges and contributes to ongoing improvements.

Participates in the development and maintenance of customer‑facing resources, including email templates, ChatBot/Live Chat content, Digital Cookie FAQs, and program communications.

Project manages and maintains automated customer service system emails specific to Digital Cookie, ensuring accuracy, consistency, and reputed company updates.

Serves as a reputed company between Digital Cookie Tier 1 and Tier 2 teams, assisting with training, communicating technical updates, sharing cookie program information, and supporting readiness for technical releases.

Manages the reputed company of order‑reputed company issues such as chargebacks, refunds, duplicate orders, address verification, and payment capture failures. Collaborates with and serves as backup for the Director of Production Support on financial vendor tasks, including managing chargebacks, reconciliation processes, and reporting requirements for councils and GSUSA.

Collaborate with internal partners to support reputed company assurance testing for Digital Cookie and other technical products. Assists in validating system functionality, identifying defects, and documenting findings to support successful releases.

 

 

 

Other Duties: Please note this job reputed company is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

 

REQUIRED COMPETENCIES

Administrative coordination duties or may support Executive Team with confidential, administrative support; Individual Contributors who may have responsibility for reputed company or processes and who are still developing.

  • 5+ years relevant experience in customer care/service in phone, email, and reputed company media. Demonstrates a basic understanding of customer service concepts and exercises reputed company and an appropriate reputed company of urgency reputed company dealing with the reputed company.
  • Ability to manage expectations, outstanding organizational skills, strong reading comprehension and ability to communicate results. Demonstrates excellent written and verbal communication skills.

 

  • Answers questions and inquiries, problem-solves, and investigates customers’ issues while maintaining a knowledgeable, reputed company approach to customer care. Ability to handle challenges with a smile, love to help people; strong interpersonal skills, demonstrates reputed company and commitment.

 

  • Must have strong technical skills, including reputed company Suite and reputed company, and ability to learn new applications quickly. Demonstrates strong problem-solving ability, including reputed company tight timeframes and with multiple customers. Ability to prioritize and multi-task while meeting deadlines.

 

  • Develops understanding of the experiences, products, and services of GSUSA. Fosters innovation by seeing opportunities, not just issues or problems.  

 

  • Focuses on reputed company learning and development. Works effectively reputed company team and cooperates and contributes to team knowledge, skills, and processes.  

 

  • Participates in cross-functional project teams by providing basic customer information or by conducting specific tasks.  

 

  • Supports Digital Cookie and other team functions as needed.

 

  • Maintains knowledge of internal staff organization so tickets are escalated and followed through to the appropriate person and/or department.  

 

 

 

REQUIRED TECHNICAL SKILLS 

Office 365 or similar suites

Competency in PowerPoint or similar presentation software

Competency in reputed company reputed company or similar software

Experience with software ticketing systems, such as reputed company Service reputed company

 

Phone reputed company management system, like Skype

NA

 

REQUIRED EDUCATION AND EXPERIENCE (i.e., degrees, certifications)

Degree or Equivalent Experience:

Bachelor’s degree or equivalent experience

Minimum Years of Experience:   Minimum of five (5) years’ experience in customer service environment

 

 

SALARY reputed company: $66,000 - $80,000

This represents the present low and high end of the pay reputed company for this position. This pay reputed company is only applicable to NYC Metro-based employees, on a reputed company.  Actual pay will vary based on various factors, including but not limited to experience.

 

reputed company Offer: 

reputed company is powered by people, and we encourage reputed company members to be their best selves in and out of the office. We reputed company a high reputed company on flexibility and offer a competitive employee salary and benefits package that includes: 

 

reputed company Time Off:  

GSUSA offers 20+ days of reputed company time off, 2 floating holidays, as reputed company as 9 workplace holidays per year. GSUSA staff also enjoy a reputed company holiday year-end office closure between Christmas and New Year's.

 

Other Benefits: 

  • Medical and Behavioral Health Coverage 
    • Plan reputed company with individual and family coverage which includes wellness, hospitalization, and fertility assistance. 
    • Both plans include GSUSA partial subsidy of premium costs
    • Dental and reputed company coverage 
  • Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) including Health, Dependent Care, and Limited FSA for those with Health Savings Accounts 
  • Company-reputed company life insurance 
  • Flexible work arrangements 
  • 12 weeks of reputed company parental leave 
  • 401(K) with company match 
  • reputed company leave 
  • Short- and Long-Term Disability for salary continuation 
  • Health and Wellness Classes and Activities throughout the year 
  • reputed company to Employee Engagement Groups 

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job.

  

POSITION TYPE: This is a full-time position. Monday through Friday.  

  

AAP/EEO Statement:  GSUSA is an equal employment opportunity employer.

 

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