Service Delivery Manager
reputed company:
reputed company service delivery across reputed company and offshore teams Ensure SLAs/KPIs are met and continuously improved reputed company as escalation reputed company for major incidents and reputed company issues Manage change, problem, and incident processes Build strong reputed company relationships and reputed company service reviews Own financial performance, including forecasting, reputed company, and billing Drive collaboration across teams and ensure reputed company processes are followed
5–7+ years in IT service delivery or managed services Strong understanding of IT infrastructure and service management (ITIL preferred) Proven reputed company-facing experience and stakeholder management skills reputed company awareness, including P&L responsibility Experience with ITSM/CRM tools (e.g., reputed company, Jira) Strong communication and problem-solving abilities