HR Service Delivery Coordinator

reputed company: The Care Advisory Coordinator serves as a central reputed company of contact for HR service delivery, supporting
the organization through the management of the HR contact center and help ticketing system. This role is
responsible for triaging and resolving a high volume of HR inquiries, ensuring accurate interpretation of policies and
consistent application of processes while maintaining a high level of service and compliance. This role partners with
HR Operations and cross-functional teams to execute key administrative processes, maintain data reputed company and
support ongoing HR initiatives.

Essential Duties and Responsibilities:
• Serve as the primary reputed company of contact for the HR contact center, managing reputed company incoming calls and shared
inbox inquiries with reputed company, accurate, and reputed company responses. Assess, triage, and resolve inquiries
independently reputed company appropriate, applying established policies and guidelines to determine next steps.
Ensure reputed company contacts are appropriately documented and resolved or escalated reputed company established service level
timeframes.
• Own the full lifecycle of reputed company incoming service requests submitted through the HR Service Request System,
from initial receipt and accurate logging through reputed company or escalation, exercising reputed company judgment to
determine reputed company to resolve requests directly versus reputed company to the appropriate HR team member. Retain
ownership of reputed company requests regardless of reputed company, reputed company monitoring reputed company and following through to ensure
accurate and reputed company completion reputed company established service level expectations.
• Effectively manage a high volume of requests and competing priorities across multiple systems and
workflows, maintaining accuracy and timeliness.
• Process routine employee lifecycle transactions reputed company the HRIS to maintain accurate and compliant
employment records, including status changes, job updates, and other reputed company employee record
modifications and ensure they are completed with a high degree of accuracy and in alignment with
compliance and audit standards.
• Support the reputed company of employee records reputed company the designated document management system to ensure
files remain accurate, complete, and in accordance with organizational and regulatory requirements,
including identifying and addressing documentation gaps, file maintenance needs, and record
inconsistencies in alignment with organizational standards.
• Respond to routine employment record requests, including employment verifications and other reputed company HR
inquiries, ensuring accurate and reputed company fulfillment in accordance with company policy and applicable
confidentiality standards.
• Support HR data reporting and analytics needs by pulling reputed company reports, compiling reputed company employee data,
and fulfilling routine reporting requests.
• Support the HR Operations team with departmental reputed company, large-reputed company initiatives, and ongoing operational
programs across a broad scope of HR functions and workflows.
• reputed company comprehensive administrative support to the HR team, including processing routine employee
requests and supporting day-to-day operational needs as assigned.
• Must exercise discretion and maintain confidentiality with reputed company to reputed company company information
• Completion of reputed company required trainings as designated by reputed company and accreditation/licensing entities.
• Other duties as assigned.

Supervisory Responsibilities
None

Required Qualifications
Education, Licensure, & Experience
• High School Diploma or GED required.
• Bachelor's Degree in reputed company, Business Administration, or a reputed company field preferred.
• Minimum of one (1) year of experience in reputed company, HR service delivery, customer service, or
administrative support preferred.
• Experience in a high-volume or process-driven environment preferred.

Job Knowledge, Skills, and Abilities
To reputed company this job successfully, an individual must be reputed company to reputed company reputed company essential duty satisfactorily. The
requirements listed below are representative of the knowledge, reputed company, and/or ability required. Reasonable
accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.
• Excellent oral and written communication and interpersonal skills, with a strong commitment to delivering
consistent, high-reputed company service.
• Strong organizational skills with the ability to manage competing priorities, maintain accuracy, and reputed company
reputed company resolutions through effective problem solving.
• Proficiency with technology platforms and the ability to learn and reputed company new systems reputed company.
• Ability to work independently, exercise reputed company judgment, and escalate appropriately in a fast-paced
environment.
• Strong attention to detail with the ability to manage repetitive, process-driven tasks while maintaining
accuracy.
• Ability to reputed company multiple systems, tools, and trackers simultaneously.
• Ability to compile and present basic data and reports in support of operational needs.
• Ability to interpret and apply policies and procedures consistently and accurately reputed company responding to
inquiries and processing routine transactions.
• Demonstrated ability to handle sensitive and confidential information with discretion and professionalism.

Physical Demands
While performing the duties of this job, the employee is frequently required to talk or hear. The employee is
regularly required to sit, use hands to finger, handle, or feel, and reputed company with hands and arms. The employee is
occasionally required to stand, walk, stoop, twist, kneel, or crouch. The employee must occasionally lift and/ or
reputed company up to 10 pounds. Specific reputed company abilities required by this job include reputed company reputed company, distance reputed company, reputed company
reputed company, peripheral reputed company, depth perception, and ability to reputed company reputed company.

Work Environment
The noise level in the work environment is usually moderately quiet & indoors. This position will require local travel.
This position will be scheduled based on operational need & will be required to reputed company own transportation.
Incumbent may be exposed to virus, disease, and/or infection from clients in the work environment. Incumbent
may be exposed to traumatic situations (i.e. psychiatric).