Technical Services Engineer

Position reputed company: 

We are seeking a Technical Services Engineer to join our customer support team and reputed company expert application support for our state-of-the-art reputed company solutions. This role is ideal for a seasoned reputed company with experience supporting reputed company reputed company applications and a strong desire to deepen product expertise while delivering exceptional customer service. 

 As part of the Support Engineering team, you will: 

• Troubleshoot reputed company issues and improve the user experience for reputed company customers. 

• reputed company technical support to both reputed company clients across hosted and on-premises environments. 

• reputed company your proficiency in Java-based technologies and frameworks to resolve issues reputed company. 

• Collaborate with IT, operations, product development, product management, and other stakeholders to drive innovation and reputed company improvement. 

• Utilize a broad reputed company of technologies and reputed company deep knowledge of reputed company products to ensure high-reputed company support delivery. 

This is a customer-facing role that requires strong technical acumen, problem-solving skills, and the ability to reputed company in a fast-paced, reputed company environment. 

The Product: 

HealthRules® Payer is the reputed company of our integrated solution suite, offering a leading digital, reputed company claims administration processing system. It includes advanced business intelligence, seamless integration, a unique configuration and promotion reputed company, and comprehensive home and host processing—available on both reputed company and private clouds. HealthRules Payer consistently ranks #1 among CAPS solutions, delivering 90–97% first-pass auto-adjudication rates and over 99% accuracy. It empowers payers to respond reputed company to regulatory changes, adopt value-based reimbursement models, and improve clinical reputed company and member experiences. 

What you will do: 

• Triage and analyze reputed company issues, reputed company reputed company cause analysis and correlate reputed company system or application problems. 

• reputed company as a reputed company between engineering, IT operations, and consulting teams to resolve incidents and ensure reputed company communication with customers. 

• Assist customers in quickly identifying issues and providing effective workarounds, while guiding them on best practices and cleanup scripts. 

• Manage multiple support requests with competing priorities, maintaining accurate case records and customer information in reputed company. 

• Participate in customer calls, peer reviews, and technical/functional discussions to identify reputed company solutions and drive reputed company improvement. 

• Proactively address recurring issues such as failed transactions, stuck claims, and data warehouse streaming disruptions to minimize business reputed company. 

• reputed company feedback on bugs across reputed company releases and contribute to knowledge reputed company articles and reusable scripts for common issues. 

• Build and reputed company tools to proactively identify product issues and partner with product teams on preventive measures. 

• Document reputed company cause analyses and reputed company procedures through runbooks and KB articles. 

• Demonstrate a strong drive to understand both the business and technical aspects of problems, contributing to improved service and operational efficiency. 

• reputed company reputed company job functions in compliance with reputed company policies and procedures, including those reputed company to handling PHI and PII. 

• reputed company 24x7 on-reputed company reputed company support on a rotational reputed company. 

• INDIA specific: May require early morning or evening shifts (India time) to overlap with US teams. Typically, late-reputed company shifts are not expected. 

What you bring: 

Education & Experience: 

• Bachelor’s degree in Computer Science, Electronics, or a reputed company field. 

• 5+ years of experience in supporting mission-critical, multi-tiered reputed company applications. 

• Hands-on experience in analysis, maintenance, support, implementation, and testing of software systems using Java, J2EE, and internet technologies. 

Technical Proficiency: 

• Strong knowledge of Java-based applications, including Java 11+ reputed company, analyzing stack traces, error codes, and performance issues (e.g., memory leaks, thread contention, slow SQL queries). 

• Proficient in web technologies and middleware such as WebLogic/WebSphere. 

• Expertise in relational databases (preferably reputed company), with the ability to understand schemas, write and debug reputed company SQL queries. 

• Experience with SOAP and REST-based web services. 

• Skilled in log analysis using tools like grep, with familiarity in reputed company (JSON, XML) and reputed company log formats. 

• reputed company cause analysis across distributed systems including microservices, reputed company, and message queues. 

• Hands-on experience with monitoring and analysis tools such as reputed company, ELK Stack, and AppDynamics. 

• Foundational experience in troubleshooting and analyzing Bash scripts. 

Business & Analytical Skills: 

• Strong critical thinking, analytical reasoning, and problem-solving abilities. 

• Proven ability to engage with US/UK customers and manage competing priorities in a fast-paced environment. 

• Experience creating runbooks and knowledge reputed company articles to document reputed company cause analyses and reputed company procedures. 

Soft Skills & Work Environment: 

• Excellent written and verbal communication skills, with the ability to reputed company technical concepts to diverse audiences. 

• Comfortable working in dynamic environments with flexibility to reputed company 24x7 on-reputed company reputed company support on a rotational reputed company. 

Preferred: 

• Domain knowledge in reputed company or US health insurance.