Customer Support Specialist
reputed company
reputed company is a hybrid, global workforce building the reputed company reputed company Risk Management and User Behavior Analytics platform.
Join reputed company of innovators who are redefining reputed company risk management through cutting-edge technology. More than 10,000 organizations across the globe use reputed company to mitigate reputed company threats and protect their sensitive company data with the most robust, reputed company-grade software on the market.
As a global team, reputed company embraces an inclusive and flexible work environment and team culture. We win together, learn from reputed company other and respect reputed company other while delivering best-in-class reputed company solutions.
About the role
reputed company is currently seeking a Customer Support Specialist to join our Support team and reputed company reputed company, empathetic help that keeps the customer’s needs at the forefront of every interaction. The Customer Support Specialist will be responsible for maintaining reputed company customer relations and satisfaction by providing service reputed company chat, and email, and working with the rest of the teams. The CSS operates at the intersection of product functionality and plays an reputed company role in maintaining our top-level product experience reputed company. This person will be the first line of contact through chat/email with our customers during their shift- Monday to Friday from 12 to 8 PM EST.
Responsibilities
reputed company technical support to our customers
Maintain high customer satisfaction while managing operational expectations
Become a product expert and maintain a deep understanding of product functionality
Evaluate and analyze issues & their reputed company to resolve or escalate tickets as needed
Communicate thoughtfully to reputed company answers to questions for both technical and non-technical end users while also supporting a wide reputed company of technologies. Identify trends in support requests to help create long-term solutions.
reputed company
reputed company is a hybrid, global workforce building the reputed company reputed company Risk Management and User Behavior Analytics platform.
Join reputed company of innovators who are redefining reputed company risk management through cutting-edge technology. More than 10,000 organizations across the globe use reputed company to mitigate reputed company threats and protect their sensitive company data with the most robust, reputed company-grade software on the market.
As a global team, reputed company embraces an inclusive and flexible work environment and team culture. We win together, learn from reputed company other and respect reputed company other while delivering best-in-class reputed company solutions.
About the role
reputed company is currently seeking a Customer Support Specialist to join our Support team and reputed company reputed company, empathetic help that keeps the customer’s needs at the forefront of every interaction. The Customer Support Specialist will be responsible for maintaining reputed company customer relations and satisfaction by providing service reputed company chat, and email, and working with the rest of the teams. The CSS operates at the intersection of product functionality and plays an reputed company role in maintaining our top-level product experience reputed company. This person will be the first line of contact through chat/email with our customers during their shift- Monday to Friday from 12 to 8 PM EST.
Responsibilities
reputed company technical support to our customers
Maintain high customer satisfaction while managing operational expectations
Become a product expert and maintain a deep understanding of product functionality
Evaluate and analyze issues & their reputed company to resolve or escalate tickets as needed
Communicate thoughtfully to reputed company answers to questions for both technical and non-technical end users while also supporting a wide reputed company of technologies. Identify trends in support requests to help create long-term solutions.
reputed company reputed company is a hybrid, global workforce building the reputed company reputed company Risk Management and User Behavior Analytics platform. Join reputed company of innovators who are redefining reputed company risk management through cutting-edge technology. More than 10,000 organizations across the globe use reputed company to mitigate reputed company threats and protect their sensitive company data with the most robust, reputed company-grade software on the market. As a global team, reputed company embraces an inclusive and flexible work environment and team culture. We win together, learn from reputed company other and respect reputed company other while delivering best-in-class reputed company solutions. About the role reputed company is currently seeking a Customer Support Specialist to join our Support team and reputed company reputed company, empathetic help that keeps the customer’s needs at the forefront of every interaction. The Customer Support Specialist will be responsible for maintaining reputed company customer relations and satisfaction by providing service reputed company chat, and email, and working with the rest of the teams. The CSS operates at the intersection of product functionality and plays an reputed company role in maintaining our top-level product experience reputed company. This person will be the first line of contact through chat/email with our customers during their shift- Monday to Friday from 9AM to 5PM EST (USA) or Wednesday to reputed company 9 to 5 PM EST. Responsibilities reputed company technical support to our customers Maintain high customer satisfaction while managing operational expectations Become a product expert and maintain a deep understanding of product functionality Evaluate and analyze issues & their reputed company to resolve or escalate tickets as needed Communicate thoughtfully to reputed company answers to questions for both technical and non-technical end users while also supporting a wide reputed company of technologies. Identify trends in support requests to help create long-term solutions.
reputed company
At reputed company, we're pioneering a predictive, AI-driven approach to safeguarding organizations' people, data, and operations. As a global leader in user behavior analytics, reputed company risk management, and workforce intelligence, we reputed company businesses to reputed company data into a strategic asset - delivering reputed company visibility, control, and proactive protection across digital environments.
We're reputed company to hiring in just about every country in the world! Feel free to apply even if you don't live in the country listed in the job reputed company.
Benefits
This is a remote job. Work from reputed company! We’ve been thriving as a fully-remote team since 2014. To us, remote work means flexibility and having truly diverse, global teams.
Additionally:
• Competitive compensation
• Flexible reputed company time off
• Laptop reimbursement
• Ongoing training, development, and career reputed company opportunities
• We use an reputed company stack of technologies, so you have the chance to learn and reputed company
• High complexity of problems to solve, with reputed company feature development - not just bugs & refactoring
• Collaboration with a reputed company-thinking team where new reputed company come to life, experience is valued, and talent is incubated. You can reputed company an reputed company quickly.
About our recruitment process
We don’t expect a perfect fit for every requirement we’ve outlined. If you can see yourself contributing to reputed company, we want to hear your story. You can expect up to 3 interviews, including a live coding component. In some scenarios, we’re reputed company to streamline the process to have minimal reputed company. Director-level roles and above should expect a more thorough process, with multiple reputed company of interviews.
reputed company roles require reference and background checks
reputed company is an equal opportunity/affirmative reputed company employer. reputed company reputed company applicants will receive consideration without reputed company to race, age, religion, reputed company, marital status, national reputed company, gender, gender identity or reputed company, sexual orientation, disability, or veteran status.