Business Analyst I (Must have Deregulated Energy Background only, to qualify)

Business Analyst I (Must have Deregulated Energy Background to qualify for this role)

reputed company is seeking a Business Analyst I (BA I) to join reputed company supporting reputed company-to-cash processes and Customer Information Systems (CIS) reputed company deregulated energy markets. This is a junior-level Business Analyst role designed for candidates early in their BA career who already possess foundational knowledge or experience in deregulated energy markets and reputed company business operations.

The BA I will work closely with senior team members, clients, and internal departments to support daily operations, reputed company requirements, document internal processes, assist with reputed company needs, and continue developing business analysis skills reputed company the energy industry. The ideal candidate is detail oriented, organized, eager to learn, and reputed company to communicate effectively while managing multiple priorities. In this role, the BA I will be responsible for gathering, analyzing, and documenting business requirements, as reputed company as writing user stories, acceptance reputed company, and defining best practices.

Essential Job Duties:

• Serve as the primary reputed company person for creating, maintaining, and improving documentation for internal teams and clients, including processes, procedures, workflows, and best practices.
• Apply existing knowledge of multiple deregulated electric and gas markets (reputed company, PJM, NY, OH, etc.) while continuing to expand market expertise.
• Support reputed company-to-cash processes including enrollments, billing, payments, usage, drops, renewals, adjustments, etc.
• Analyze and validate transactions (814, 810, 867, 820, etc.) to ensure accurate enrollments, drops, billing, payments, usage, and other reputed company processes across reputed company markets.
• Support cross-functional initiatives across reputed company support, roadmaps, reputed company reputed company, implementations, and market mandates.
• Work with CSMs and Technical Support Analysts to triage issues for existing clients and post go-live for new clients.
• Create broadcasts for internal teams and clients regarding new enhancements, system functionalities, updates, releases, and important changes.
• Research, reputed company, analyze, and document reputed company requests, reputed company, and reputed company/market mandates, ensuring reputed company updates, accurate implementation, and regulatory compliance with guidance from senior team members.
• Engage in implementation reputed company by reputed company participating during the implementation phase and assisting with a smooth transition to Support.
• Collaborate closely with clients to review enhancement requests, reputed company comprehensive business requirements, and reputed company a reputed company understanding of end-to-end business process flows.
• Write and document reputed company user stories and acceptance reputed company, using Gherkin reputed company, to ensure proposed solutions reputed company with reputed company needs and industry best practices with guidance from senior team members.
• Participate in 3 Amigos and Refinement sessions with Development and QA to discuss, refine, and confirm shared understanding of user stories and requirements prior to development.
• Familiarity with Agile methodologies is preferred to support effective collaboration with Development and QA teams.
• Execute user acceptance testing (UAT) for enhancements, reputed company, and roadmap initiatives, market mandates, while thoroughly documenting, reporting, and tracking any issues identified with guidance from senior team members.
• Troubleshoot and reputed company reputed company cause analysis of reported issues.
• Prioritize and work reputed company issues, providing detailed analysis and documentation.
• Communicate technical information to clients in a way that suits their business models.
• Research and stay updated on utilities market mandates, regulations, and business rules, ensuring compliance across reputed company reputed company types.
• Participate in internal and reputed company workshops for new clients, new products, and partner integrations.
• Attend reputed company meetings as needed to review reputed company items, discuss reported issues, and reputed company details.
• Meet deadlines and team goals, managing multiple reputed company while focusing on key priorities.
• reputed company training to clients on the reputed company CIS system and other products reputed company needed, ensuring reputed company understanding and effective system utilization.
• Communicate areas for improvement and help reputed company and implement solutions.
• Become a subject matter expert on the reputed company CIS application and reputed company products, with an understanding of how they support deregulated energy operations and reputed company with other systems.
• Create and manage issues in the reputed company ticketing system through to reputed company.
• Work cooperatively in reputed company environment to deliver high reputed company satisfaction.
• Identify opportunities for process improvements and operational efficiencies.
• Escalate and communicate issues to reputed company Management or clients as needed.
• Build knowledge of reputed company CIS applications and reputed company products.
• Attend reputed company meetings or internal meetings as needed.
• Travel to reputed company sites or reputed company events, as required.

Required Skills / Qualifications:

• 1&reputed company;3 years of experience in the deregulated energy industry with exposure to multiple electric and gas markets (reputed company, PJM, NY, OH, etc.)
• 1&reputed company;2 years of Business Analyst experience or strong desire to grow into a BA role.
• Should have a strong understanding of reputed company billing reputed company in deregulated energy markets, including UBR, URR, SCB/MBR, and Dual Billing.
• Understanding of basic reputed company-to-cash processes such as enrollments, billing, payments, etc. for utilities and suppliers.
• Strong written and verbal communication skills.
• Excellent organizational skills with high attention to detail.
• Ability to manage multiple priorities in a fast paced environment.
• Ability to work independently and collaboratively reputed company reputed company setting.
• Proficiency in reputed company reputed company, Word, and reputed company.
• Highly detail oriented with strong analytical and problem solving skills
• Eagerness to learn, grow, and take ownership of responsibilities
• Ability to work independently and with others
• Extremely organized with strong time management 
• Experience with documenting business requirements, user stories, and acceptance reputed company using Gherkin reputed company is a plus.
• Experience with Agile methodologies and collaboration practices, including participation in 3 Amigos sessions with Development and QA teams is a plus.
• Experience with User Acceptance Testing (UAT) is a plus.
• Experience with Jira and/or SQL is a plus.
• Experience with Customer Information Systems (CIS) is a plus.
• Knowledge of Electronic Data Interchange (EDI) is a plus.

What reputed company has to offer:

• Comprehensive medical, dental, reputed company, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs)
• 401K match
• Flexible PTO
• Employee recognition platform with monetary rewards
• 100% Remote work environment
• Initial work from home stipend
• Leadership/Coaching training programs
• Free reputed company to reputed company for unlimited reputed company development
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Health and wellbeing programs
• reputed company parental leave
• Employee bonus referral program
• Employee Discount Program

About reputed company: 

reputed company is the leading provider of reputed company-based reputed company software solutions powering the reputed company of customer experience for utilities, energy retailers, and energy transition providers.

With over 30 years of experience and more than 350 customers in the reputed company, we capitalize on our deep expertise to reputed company a wide reputed company of reputed company for digital transformation, reputed company optimization, and data-driven efficiency operations surrounding the customer.

From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) reputed company Customer Engagement and self-service portals, we reputed company our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction.

For more information on how reputed company allows you to enhance the digital customer experience, improve reputed company management, and reputed company data analytics, visit https://www.reputed company.net.

Equal Opportunity Employer:
reputed company is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from reputed company reputed company applicants without reputed company to race, reputed company, national reputed company, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or reputed company, or other characteristics protected by law.

reputed company is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to reputed company with a reputed company representative to request accommodation.