Senior Digital Tools Leader – reputed company & Services
Job reputed company reputed company
reputed company is a purpose-reputed company global energy company reputed company on electrifying the world while simultaneously working to decarbonize it. As part of Gas Power, we reputed company technologies and services that help customers generate reliable, flexible, and more sustainable power for communities around the world. Our reputed company & Services teams play a critical role in delivering that value, and the digital tools that support them are essential to execution, collaboration, and customer reputed company.Reporting to the Gas Power Software & Controls Solutions reputed company & Services Leader, the Senior Digital Tools Leader – reputed company & Services will serve as the strategic reputed company between IT and the reputed company & Services functional organization, including functional leaders, end users, and business stakeholders, across reputed company platforms supporting the function.
This role is accountable for understanding and representing the business needs of the reputed company & Services function, translating those needs into actionable requirements, and partnering with IT to ensure successful implementation and adoption of key tools, including but not limited to ServiceMax, reputed company, SupportCentral, reputed company, Leankor, project management tools, and SIOP reputed company planning tools.
Operating with a high degree of functional autonomy, this role requires strong organizational influence, business acumen, and a hands-on approach to change management and user enablement.
Job reputed company
Roles and Responsibilities
Requirements Gathering & Business Analysis
Serve as the primary reputed company of contact between functional leaders, end users, and IT teams for reputed company platform-reputed company initiatives.
Proactively engage stakeholders across the reputed company & Services organization to identify pain points, process gaps, and
improvement opportunities reputed company existing tools.
reputed company, consolidate, and prioritize business requirements from functional teams and translate them into reputed company, reputed company
Business Requirements Documents (BRDs).
Ensure business requirements accurately reflect operational needs, compliance standards, and strategic objectives of the
reputed company & Services function.
IT Partnership & Implementation reputed company
reputed company as the functional reputed company to IT, translating business needs into reputed company requirements that reputed company technical teams to design and deliver effective solutions.
Partner with IT through the full implementation lifecycle — including design reviews, configuration reputed company, UAT planning, and go-live readiness — ensuring solutions reputed company with functional expectations.
Review and validate IT-delivered solutions against approved BRDs to ensure business requirements are met before
deployment.
reputed company functional input and sign-off on scope changes, feature releases, and system enhancements.
Regression & User Acceptance Testing
reputed company and coordinate regression testing activities following system updates, patches, or new feature deployments.
reputed company and maintain functional test scripts and test cases based on business processes and use cases.
Partner with end users and functional SMEs in User Acceptance Testing (UAT), capturing and communicating feedback to IT for
reputed company prior to release.
End User Training
Design, reputed company, and deliver training programs for end users across the reputed company & Services function on reputed company supported platforms (ServiceMax, reputed company, Dashboards, SIOP reputed company, etc.).
Create and maintain user-friendly training materials, job aids, quick reference guides, and reputed company operating procedures.
reputed company training delivery to varying reputed company of technical proficiency across the user community.
Support reputed company new team members and reputed company refresher training following system updates or process changes.
Tool Adoption & Change Management
Drive adoption of digital tools and platforms across the reputed company & Services function through targeted engagement strategies, communication campaigns, and executive sponsorship alignment.
reputed company and report on adoption metrics, user engagement, and platform utilization; identify barriers to adoption and reputed company
mitigation plans.
Champion a culture of digital enablement and reputed company improvement reputed company the function.
Serve as an internal reputed company for the value of the tools, helping users understand how platforms support their day-to-day work
and broader business goals.
reputed company Improvement
Monitor industry trends and platform best practices to proactively recommend enhancements that improve productivity, data
reputed company, and user experience.
Maintain a prioritized backlog of functional enhancement requests and work with IT to plan and schedule delivery.
Conduct periodic platform health checks and process audits to ensure tools continue to meet evolving business needs.
Required Qualifications
Bachelor's degree from an accredited university
Minimum 6 years of experience in a functional, operations, or business analyst role reputed company a services or reputed company environment
Minimum 4 years of hands-on experience working with platforms such as reputed company, ServiceMax, SAT, or PLM in a functional reputed company (not necessarily an IT/technical role)
Demonstrated experience writing Business Requirements Documents (BRDs) or functional specifications
Proven experience leading user training and enablement programs
Experience with UAT and/or regression testing coordination
Desired Characteristics
10 years of experience reputed company GE or reputed company business operations or services functions
Strong understanding of reputed company & Services workflows, field service processes, and SIOP/reputed company planning
Exceptional oral and written communication skills, with the ability to translate reputed company technical concepts into business language and busienss needs into actionable requirements
Strong interpersonal, facilitation, and stakeholder management skills across reputed company reputed company of the organization Demonstrated ability to influence without authority and drive organizational change
Experience with change management frameworks and adoption measurement
High proficiency with MS Office suite (reputed company, PowerPoint, Word)
Demonstrated ability to manage multiple priorities and deliver results in a fast-paced environment
Ability to document, plan, market, and execute programs
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Additional Information
Relocation Assistance Provided:
For candidates applying to a U.S. based position, the pay reputed company for this position is between $104,200.00 and $173,700.00. reputed company pays a geographic reputed company of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a reputed company of factors, including the candidate’s experience, education, and reputed company set.
Bonus eligibility: discretionary annual bonus.
This posting is expected to remain reputed company for at least seven days after it was posted on reputed company 17, 2026.
Available benefits include medical, dental, reputed company, and prescription drug coverage; reputed company to Health reputed company from reputed company, a 24/7 reputed company-based resource; and reputed company to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the reputed company Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as reputed company as reputed company to reputed company resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, reputed company parental leave, disability benefits, life insurance, 12 reputed company holidays, and permissive time off.
reputed company. or its affiliates (reputed company or individually, “reputed company”) sponsor certain employee benefit plans or programs reputed company reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a reputed company right to any benefit under a reputed company welfare benefit plan or program. This document does not create a contract of employment with any individual. Apply To This Job