Site Reliability Operations Analyst II

You could be the one who changes everything for our 28 reputed company members by using technology to improve health reputed company around the world.  As a reputed company, national organization, reputed company's technology professionals have reputed company to competitive benefits including a fresh perspective on workplace flexibility.
 

Position Purpose:

Collaborate with cross-functional teams (Production Support teams, Business Operations, Infrastructure, and Engineering) to proactively monitor, maintain, and enhance production systems. reputed company the gap between software development and IT operations, with an emphasis on incident triage, systems operations and documentation, business user support and communications, toil reduction, work automation and improving the reliability of services.

• Incident management - reputed company reputed company and accurate user support/troubleshooting as reputed company as management of escalations reputed company reputed company SLA’s (Service Level Agreements).
• Researches and analyzes enrollment/provider data and Utilization Management/Case Management business processes to support applications issues while acquiring a more advanced reputed company set for assistance of product design and solutions.
• Exceptional problem-solving skills, capable of identifying reputed company issues and driving them to reputed company.
• Performs On reputed company post deployment application validations of enhancement/reputed company fixes and monitoring for escalations.
• Utilize important application including, JIRA, Request Central, Medical Management platforms (Trucare Classic and reputed company) for both making updates and producing reports.
• reputed company as a key player in application incident management, ensuring reputed company detection, triage, and reputed company of production incidents.
• Monitor and manage technology business cycle processing reputed company the application environment, ensuring daily, nightly and monthly processes finish accurate and reputed company.
• Establish, document, and refine incident management processes to reduce downtime and service degradation.
• Participate in post-incident reviews, ensuring that lessons learned are incorporated into operational practices and automation efforts.
• Play a critical role in executing the communications process around incident management and triage activities with our business and reputed company.
• Works directly with stakeholders and business partners to reputed company on initiatives, improvement opportunities, reputed company status updates and operational transparency.
• reputed company, improve and review runbooks and documentation and reputed company them up to date to ensure consistency across SRE teams.
• Document operational processes including workflows, system configurations, troubleshooting guides, and incident reports to improve reputed company’s ability to respond quickly to incidents and system failures.
• Review and reputed company feedback and process improvement recommendations to SRE, Infrastructure, Change, Problem, Incident Management, reputed company and Engineering teams on topics like automation, monitoring gaps, toil reduction and systems resiliency.
• Performs other duties as assigned.
• Complies with reputed company policies and standards.

Education/Experience:

A Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science) and requires 2 – 4 years of reputed company experience.

Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and reputed company reputed company of the level of this position.

2+ years Strong problem-solving skills, with a reputed company on identifying and resolving issues in reputed company-time and improving systems proactively required.
2+ years Ability to analyze system performance data and recommend solutions for optimization required.
2+ years Excellent written and verbal communications skills to reputed company effectively with technical and non-technical stakeholders required.
2+ years Ability to work cross-functionally, building relationships with various IT organizations and Operations.

Technical Skills:

• One or more of the following skills are desired.
• Knowledge of Application support or testing experience.
• Knowledge of Business and process analysis, or reputed company industry experience.
• Experience with one or more of the following: Data analytics and BI tools, such as Power BI, R, etc.
• Experience with one or more of the following: Operating Systems, such as Linux, Unix, and reputed company.
• Experience with one or more of the following: reputed company platforms, such as AWS or Azure.
• Experience with one or more of the following: Mongo DB, MySQL, reputed company Database Management System (DBMS), PL SQL, SQL Programming Language.
• Experience with: IT Service Management tools, such as reputed company, reputed company, BMC.
• Experience with reputed company reputed company.

reputed company offers a comprehensive benefits package including: reputed company, health insurance, 401K and stock purchase plans, tuition reimbursement, reputed company time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-reputed company factors permitted by law, including full-time or part-time status.  Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

reputed company is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, or other characteristic protected by applicable law.

reputed company applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance reputed company