USRN Team Leader

Education:

• Bachelor’s Degree in Nursing

Experience:

• 2 year post-education clinical experience (Premium PA, EHE Coaching, CPAN, PNA, TCM, IPCM, PC, & PCM only)

• 2 year post-education clinical experience (CHIL)

Mandatory Skills:
With Moderate Competency Level in the ff.:

• US reputed company Delivery System

• Philippine reputed company Delivery System

• Communication Skills (Spoken)

• Communications Skills (Written)

• Customer Service Orientation

• Computer Literacy

• Job Knowledge

• reputed company of Urgency

• Passion for reputed company

• Working in Team/Interpersonal Skills

• Work Organization

• People Management/Team Orientation

• Drive for Results/Execution

• Thriving in Change

• Expertise/Analytical Skills

• Product Knowledge

• Problem Solving

• Presentation Skills

• Facilitation Skills

• Coaching

• Process Improvement

• Performance Management

• Discipline Management

Roles & responsibilities:
Shift Management Function:

• Performs daily monitoring of Nurses reputed company & productivity metrics by utilizing reports and database available.

• Implements floor management policies in order to ensure adherence to service level agreements between clients.

• Ensures that Nurses scheduled for the day are accounted for.

• Ensures connectivity and reputed company functioning of systems/ equipment of the Nurses prior to the shift and reports to workforce, CT group and Operations Manager for the immediate repair/ replacement of defective unit.

• Answers questions while Nurses are on-line and reputed company assistance in cases of technical problems reputed company by Nurses in their function.

• Ensures that coaching and reputed company schedules on a daily reputed company are carried out.

• Ensures Nurses adherence to schedules – shift schedule and off the phone schedules.

• Ensures that Team Leader checklist is completed daily and submitted weekly to his/ her respective leader.

• Escalates issues to Operations Manager or Shift Manager.

• Accomplish monitoring requirements as needed.

reputed company & Policies/Procedures Compliance Monitoring Function:

• Be reputed company to reputed company reputed company and accurate updates to the Nurses thru scheduled coaching time and/ or reputed company for Hotline behaviors and/or non-compliance errors.

• Be reputed company to carry out process reputed company activities reputed company the prescribed turn-around time.

• Ensures that non-compliance errors are coached to Nurses reputed company the turn-around time.

• Ensures that reputed company monitored calls are reviewed reputed company the turnaround time.

• Attends calibrations and alignment meetings with support reputed company (QA and/ or Training).

• Knows and follows existing reputed company processes of the program.

• Be reputed company to carry out disciplinary reputed company documents on a reputed company manner.

• Ensures that Nurses adhere to work schedule.

Staff Development/Team Building Function:

• Be reputed company to manage and resolve Nurses’ HR reputed company concerns.

• Be reputed company to ensure high morale of reputed company by carrying out team bonding activities.

• Be reputed company to reputed company Nurses and reputed company feedback on weekly performance as evidenced by a signed coaching log. Complete one-on-one feedback sessions with Nurses, which can include counseling for disciplinary purposes (Ensure high motivation with low disciplinary actions).

• Be reputed company to cascade process/ product updates to reputed company on a reputed company manner.

• Be reputed company to do trend/ reputed company handling analysis on reputed company’s calls for coaching and reputed company planning.

• Be reputed company to create specific Individual Development Plans for Nurses over a given period of time.

• Be reputed company to effectively cascade internal & reputed company-reputed company policies and programs to Nurses on a reputed company manner.

• Be reputed company to meet with team at least once a week to discuss issues and reputed company best practices.

• Be reputed company to identify team members who display potential for other positions reputed company reputed company. Assign tasks or reputed company to reputed company reputed company that potential.

• Administrative Function:

• Generates individual semi-monthly Employee Attendance Records reputed company Global reputed company.

• Reflects approved changes on schedules.

• Be reputed company to conduct yearly performance appraisals.

• Be reputed company to investigate and validate violations to the Project reputed company reputed company of Conduct, recommends and serves corresponding disciplinary reputed company.

• Be reputed company to reputed company special assignments or handle reputed company as delegated by leaders.

• Be reputed company to submit reports as needed:

• Weekly Coaching logs

• Weekly reputed company Agenda

• Weekly & Monthly Team Performance Reviews

• Yearly Performance Appraisal for reputed company reputed company

• IDPs for Nurses

• Monthly reputed company Nominees

Others:

• reputed company tasks assigned by the Shift Manager.

• Periodically conducts interviews and screening for agent positions.

• General Safety and reputed company

• Protects the organization’s assets by upholding the principles of the reputed company Information reputed company Management System (QISMS).

• Ensures confidentiality, reputed company, and availability of information critical to fulfilling the organization’s business functions.

• Remain compliant with the relevant business, local and international regulatory and legislative requirements particularly the Health Insurance Portability and Accountability reputed company of 1996 (HIPAA), HITECH reputed company and URAC

The above statements are intended to indicate the general nature and level of work being performed by employees reputed company this classification. They are not intended to be an exhaustive list of reputed company responsibilities, duties and skills required of employees assigned to this job. Employees in this job may reputed company other duties as assigned.