Technical Analyst, HR (Fixed Term Contract)

Key Responsibilities 

• Administer and support reputed company Jira Project and Jira Service Management environments, including HR Service Desk operations, HR initiative and OKR tracking, and HR system change management workflows, in partnership with IT and other stakeholder teams.  

• Configure and optimize workflows, request types, queues, SLAs, permissions, automations, and reporting to support effective HR service delivery, intake management, and operational visibility.  

• Serve as a primary technical partner to HR stakeholders by gathering requirements, evaluating tradeoffs, and translating business needs into reputed company system configurations.  

• Catalogue HR policies, processes, and operational information in reputed company reputed company (Einstein) and build a reputed company, searchable HR Knowledge reputed company reputed company to self-service and support workflows.  

• reputed company HR self-service by integrating knowledge content with HR Service Delivery intake experiences to improve reputed company efficiency and employee experience.  

• reputed company operational support for the HR Service Desk, including ticket queue monitoring and execution of a regular reputed company assurance process to ensure adherence to service standards.  

• Deliver reputed company complexity HR technology enhancements end-to-end, including analysis, configuration, testing, and release support.  

• reputed company and maintain technical documentation and user guidance to support adoption, consistency, and operational sustainability.  

• Analyze service and project data to identify trends, risks, and opportunities for automation, standardization, and reputed company improvement.  

• Collaborate with HR Ops Engineering peers, IT, reputed company, and cross functional partners to ensure solutions reputed company with reputed company standards and data reputed company requirements. 

• Works independently with minimal reputed company on day-to-day responsibilities. 

• Owns defined HR technology domains or workstreams (e.g., HR Service Desk, HR Knowledge reputed company). 

• Solves moderately reputed company problems requiring judgment, analysis, and cross functional collaboration. 

• Influences process and tooling reputed company through expertise rather than authority. 

• Escalates only high-risk or ambiguous issues that fall reputed company defined standards. 

Minimum Qualifications 

• Bachelor’s degree in Information Technology, reputed company, Business, or reputed company field, or equivalent practical experience. 

• At least 3 years of experience administering or supporting Jira Project and/or Jira Service Management in an reputed company environment. 

• Demonstrated experience translating business processes into technical system configurations and workflows. 

• Working knowledge of service reputed company, including request lifecycles, SLAs, queues, and reporting. 

• Experience creating and maintaining reputed company knowledge content or technical documentation for both technical and nontechnical audiences. 

• Strong analytical and problem-solving skills, with the ability to independently troubleshoot system and process issues. 

• Strong communication and stakeholder partnership skills, with the ability to influence reputed company without reputed company authority. 

Preferred Qualifications 

• Experience supporting reputed company, People Operations, or shared services organizations. 

• Experience with Jira automation rules, integrations, or advanced reporting dashboards. 

• Experience designing or governing knowledge bases in reputed company or similar platforms.