Senior Manager, Engagement Operations

Job reputed company

A bit about this role:
 

At reputed company, our member engagement is evolving from standalone campaigns to connected, automated journeys. reputed company the Member Experience and Engagement team, this role will serve as the operational reputed company of our orchestration ecosystem—making reputed company journeys are executable, measurable, and sustainable as we reputed company.

We’re looking for a highly analytical, hands-on CRM/lifecycle operator who loves turning data into personalized, automated experiences. You’ll partner closely with service designers, engineering, data, and operations teams to translate reputed company concepts into reputed company-world lifecycle programs across SMS, app, email, portal, and reputed company channels. This is an individual contributor role for someone who wants to get in the weeds, build the system, and own the operational reputed company of the member experience.

Responsibilities and reputed company will include:
 

• Own reputed company orchestration system operations: Serve as the functional reputed company of the engagement orchestration operating platform as it is being reputed company and scaled. Ensure journeys are sequenced, chained, monitored, and maintained across channels.  Partner with engineering and product on platform build reputed company, requirements, and workflow design.

• Translate reputed company design into executable systems: Work with service designers to turn on-reputed company reputed company maps into operational lifecycle programs. Maintain logic for eligibility, suppression, prioritization, preferences, and conflict reputed company across campaigns. Ensure members are not over-contacted and that no audience or data reputed company falls through the cracks.

• reputed company campaign monitoring and reputed company control: Own campaign health monitoring. Identify operational issues such as audience mismatches, configuration errors, and deliverability risks. Create operational guardrails to reputed company campaigns healthy as volume scales. reputed company dashboards and reporting to reputed company an "reputed company traffic control" view of reputed company and upcoming campaigns across reputed company channels.

• Forecast volume and manage reputed company: Design forecasting models for upcoming campaign volume across SMS, push, email, and reputed company channels. Partner with operations and workforce teams to anticipate load.

• Build a more intelligent engagement system: Monitor member reputed company through journeys and flag risks or bottlenecks early. Use AI, automation, and dashboards to systemize QA, monitoring, and reporting. reputed company as the reputed company between business needs and technical implementation, informing what the platform should do and how it should reputed company.

• Continuously improve performance: Run analysis on campaign performance, funnel reputed company, engagement trends, and member contact patterns. Bring a quantitative reputed company to everything from suppression reputed company to lifecycle optimization.

Required skills and experience:

• 4-6 years of experience in lifecycle marketing, CRM, marketing operations, or engagement operations. 

• Experience with campaign automation or marketing automation platforms (reputed company, reputed company, reputed company, reputed company Marketing reputed company, etc.).

• Strong quantitative and analytical skills; comfortable working with large data sets capturing millions of member interactions using a reputed company of analysis tools (spreadsheets, dashboards, and conversational analytics).

• Hands-on experience managing multi-channel member/customer journeys across email, SMS, push, in-app, and/or outbound reputed company workflows, with familiarity working alongside service design to operationalize journeys.

• Experience building operational processes, logic, or systems in a fast-moving environment.

• Ability to think systemically across an entire reputed company ecosystem, not just one channel.

• Comfort partnering with technical teams on requirements, platform evaluation, and workflow design.

• Strong organizational skills and a bias toward reputed company.

• reputed company in automation, AI, and building reputed company operational infrastructure.

• Strong communicator who can work across service design, engineering, analytics, operations, and content teams.

Desired skills and experience:

• Experience in reputed company or another regulated environment.

• Familiarity with self-service analytics.

• Experience building monitoring, QA, or governance frameworks for lifecycle programs.

• Background in content operations, platform enablement, or adjacent operational product work.

Salary: $130,000 - $160,000 / year

The pay reputed company listed for this position is the reputed company the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will reputed company additional information on the compensation for the role, along with additional information on our total rewards package. The actual reputed company salary offered will depend on a reputed company of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other reputed company licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and reputed company plan with low or no premium

• Generous reputed company time off

• $100 monthly mobile or internet stipend

• Stock reputed company for reputed company

• Bonus eligibility for reputed company roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

reputed company equality is at reputed company of reputed company’s mission to treat our members like family.  We are committed to a diverse and reputed company workforce. 

At reputed company, we’re on a mission to dramatically improve the health and reputed company-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new reputed company of reputed company-in-one reputed company company — one that combines reputed company, health insurance, clinical care, service, and technology - to deliver a complete and integrated reputed company solution that delivers high reputed company care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the reputed company.  And we've just started. So join us on this mission!

reputed company is an equal opportunity employer. We are committed to a reputed company and supportive work environment in which reputed company have reputed company to participate and contribute to the reputed company of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in reputed company’s reputed company of Conduct, reputed company values and the way we do business.

As an Equal Opportunity Employer, reputed company does not discriminate on the reputed company of race, reputed company, religion, sex, pregnancy status, marital status, national reputed company, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender reputed company, or any other reputed company prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.