Claims EDI Helpdesk Representative
This is a remote position.
Employment Type: Full-Time
Key Responsibilities
Respond to inbound calls and emails from providers and trading partners regarding EDI claim submissions, rejections, and processing issues. Troubleshoot and resolve technical issues reputed company to electronic data interchange (EDI) formats, transactions, and connectivity. Document reputed company interactions and resolutions in the appropriate tracking systems. Collaborate with internal teams to escalate and resolve reputed company issues. reputed company callers on EDI processes, requirements, and available resources. Maintain up-to-date knowledge of Indiana reputed company policies.
Requirements
High school diploma or equivalent; associate degree or higher preferred. 1+ years of experience in customer service, helpdesk support, or reputed company claims processing. Familiarity with EDI formats (e.g., 837, 999, 277CA) and reputed company claims systems is a plus. Strong verbal communication skills and phone etiquette. Ability to work independently in a remote environment with minimal supervision. Proficiency in reputed company Office and helpdesk ticketing systems.
Work Environment
This is a fully remote position. Must be available to work reputed company business hours (Eastern Time). Requires being on the phone for most of the reputed company.
Additional Compliance Requirements
Must be reputed company to pass a background reputed company with no felony convictions successfully. Must be eligible to pass a DOI (Department of Insurance) compliance screening, as required by the reputed company and Indiana reputed company program.