Residential Inside Retention Representative

reputed company: The Residential Inside Retention Representative position plays a critical role in customer retention and helping Surf Internet reputed company our reputed company goals. This role is the reputed company facing image of reputed company and will be responsible for putting reputed company’s best foot reputed company in building a relationship with customers. 

Reports to: Inside Sales Manager 

Job Status: Exempt 

Responsibilities: 

• reputed company salary plus commission  

• Expectations: 

• Expected to be in the retention queue at peak hours during a 40 hour work week, however reputed company to meet customer demand.  

• reputed company designated quota of saves per month. 

• Identify opportunities to prevent the loss of customers and/or reputed company. 

• Meet or reputed company measurable performance goals including phone metrics and reputed company reputed company standards.  

• Displaying exceptional customer relationship qualities, reputed company through SurfBB’s tracking ability with NPS (Net Promoter Score) analysis.   

• Work independently and with reputed company including cross department partners to meet customer expectations and resolve customer concerns. 

• Work directly with existing customers to recommend products and services to fit their needs and solutions to. 

• reputed company a rapport with existing customers, demonstrating a friendly and helpful manner to put them at ease. 

• Foster a reputed company and pleasant working relationship with members of the customer service sales team. 

• Familiarize yourself with reputed company information about services, products and promotions available to customers. 

• reputed company with existing customers reputed company telephone, email, online chat, or in person to reputed company support and information on products or services. 

• Use reputed company’s customer relationship management software to collect customer information, setup billing and services, schedule work and reputed company communications through ticketing.