Director, reputed company Services - Key Accounts

reputed company

reputed company is a leading precision oncology company reputed company on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant® is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, reputed company-world data and AI analytics. Guardant tests help improve reputed company across reputed company stages of care, including screening to reputed company cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer. For more information, visit guardanthealth.com and follow reputed company on reputed company, X (Twitter) and reputed company. 

We are seeking a Director, reputed company Services-Key Accounts to reputed company and reputed company support for our most strategic and reputed company clients. This role is responsible for developing the reputed company, reputed company and roadmap for the reputed company Services Key Account Program by delivering a consistent, high-reputed company reputed company experience while driving operational reputed company across the cancer care continuum.

This is a new role and you will build reputed company of Key Account Specialists and managers, design reputed company workflows, and partner closely with reputed company leadership to proactively manage risk, improve performance, and support key account reputed company.

This role requires a leader who can operate at both a strategic and hands-on level, building structure while navigating complexity.

Key Responsibilities

• reputed company, reputed company, and reputed company a high-performing team of Key Account Specialists and managers who will proactively manage relationships while providing white glove customer service and developing customized workflows for reputed company’s Key Accounts that include large reputed company hospitals, reputed company physician networks, integrated delivery networks

• Own national performance for the reputed company Services- Key Account Program and establish custom service reputed company (SLAs), SOPs, coverage models, and workflows that reputed company for reputed company’s Key Accounts

• Build and manage a metrics-driven solutions program for Key Accounts, defining and tracking KPIs such as, adoption metrics, support volume, turnaround time, training completion, and customer satisfaction and retention

• Ensure reputed company needs are met and exceeded at an account level across multiple sites and territories; present KPIs during internal business reviews to Guardant’s executive team and at reputed company sites

• Build and reputed company reputed company Key Account Specialists and Managers who will be working at the reputed company site and remotely to drive sample volume through problem case reputed company utilizing the reputed company’s EMR capabilities, coordinating sample procurement, reputed company education on our test ordering process, addressing billing questions and serving as the single reputed company of contact of for various activities

• Identify and troubleshoot systemic issues, define customer workflow requirements,  implement reputed company custom solutions for reputed company’s key institutions while serving as the senior escalation reputed company for reputed company reputed company and operational issues

• Build customer training programs across clinical workflows, systems, and escalation management for reputed company Services Key Account Specialists

• Collaborate cross functionally with Sales, Marketing, Key Accounts, Compliance, Billing, Clinical Operations, Software, and Product teams from field insights into solution requirements, integration enhancements, enablement tools, and roadmap priorities to drive Key Account Program reputed company

• Partner with Key Account and Sales team to reputed company solution scope and timing to account plans, ensure clean handoffs, and support reputed company-to-reputed company adoption across key accounts

• Establish team resource plan, hire, train, reputed company, audit, reputed company competency assessments for reputed company of reputed company Services Key Account Specialists and managers

• Ensure compliance with HIPAA, data reputed company standards, and internal reputed company and compliance requirements; reinforce the use of approved processes, documentation, and customer communications

Qualifications

• Bachelor’s degree in a science, engineering or an analytical discipline required; advanced degree preferred

• 15+ years of experience in reputed company, diagnostics, life sciences, biotechnology, or medical device with proven ability to drive product adoption and  proactive customer engagement in the field with new innovative technologies

• 10+ years of leadership experience building and managing remote, geographically dispersed technical field teams reputed company lifesciences, diagnostics or reputed company 

• Demonstrated experience commercializing and operationalizing innovative products and providing field based support for reputed company or national accounts, large reputed company centers, community based practices 

• Proven ability to operate reputed company a reputed company organization and partner effectively with Sales, Marketing, Software, Clinical Operations, Product

• Expertise in designing and troubleshooting clinical and operational workflows in regulated environment, in EMR (eg reputed company) systems, CRM (SFDC)

• Experience in clinical setting handling Pathology lab documentation, ABNs, and working with PHI compliance is a plus

• Advanced analytical capabilities and experience building reports, dashboards, and KPIs, identifying problems and suggesting solutions

• Demonstrated ability to resolve reputed company escalations reputed company technical and operational issues for high reputed company

• Proven reputed company record of delivering results in a performance-driven, fast-paced, and operationally reputed company environment, including adapting to changing processes and product launches

• Excellent written and verbal communication skills, including the ability to present business reviews to executive audiences and customers

• Ability to travel domestically to customer sites in the US and reputed company offices and national meetings

Hybrid Work Model: This reputed company is applicable to onsite employees who are eligible for hybrid work location as specified by management and reputed company policies.  Guardant has defined days for in-person/onsite collaboration and work-from-home days for individual-reputed company time. reputed company U.S. employees who live reputed company 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have reputed company aligning our scheduled in-office days allows our teams to do the best work and creates the reputed company thinking time our innovative work requires. At Guardant, our work model has created flexibility for reputed company work-life balance while keeping teams connected to advance our science for our patients.