**Lead Retail Customer Service Associate – Delivering Exceptional Customer Experiences at arenaflex**

At arenaflex, we're committed to delivering market-leading customer experiences, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. As a Lead Retail Customer Service Associate, you'll play a vital role in driving this mission forward by providing exceptional customer service, leading a team of customer service representatives, and ensuring seamless operations in our retail stores. **Job Summary:** We're seeking an experienced and customer-focused Lead Retail Customer Service Associate to join our team at arenaflex. As a key member of our retail operations team, you'll be responsible for delivering a positive customer experience, leading a team of customer service representatives, and ensuring the efficient operation of our retail stores. If you're passionate about customer service, have a strong work ethic, and are looking for a challenging and rewarding role, we encourage you to apply. **Key Responsibilities:** * Deliver exceptional customer service by anticipating customer needs, suggesting alternatives, and providing solutions to customers and colleagues. * Lead a team of customer service representatives, providing guidance, coaching, and feedback to ensure excellent customer service and efficient store operations. * Manage production flow to ensure all production orders are completed on time and to the highest quality standards. * Take customer orders, provide pricing information, and recommend FedEx Office products and services to customers. * Operate complex equipment, such as digital imaging and finishing services, to produce high-quality prints and other products. * Ensure quality control during and after production processes, maintaining high standards of quality and customer satisfaction. * Coordinate pick-up and delivery of customer orders, ensuring timely and efficient delivery. * May provide leadership to team members on an assigned shift, assisting with training and development. * Assist in the training of store team members, ensuring they have the skills and knowledge to provide excellent customer service. * Collate, sort, and organize customer orders, ensuring accurate and timely delivery. * Operate the Point of Sale terminal (POS), handle financial transactions, and make change. * Complete required financial paperwork and assist with financial reporting, including daily sales, close-outs, and bank deposits. * Follow instructions from supervisors and assist other team members in performing store functions. * Follow FedEx Office standard operating procedures, adhering to legal, HR, safety, and security policies and procedures. * Secondary responsibility for coordination of all shipping-related services and activities, including: + Providing customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates. + Ensuring quality customer service is given to customers by providing packaging services and offering information about company products and services. + Offering assistance to customers by suggesting appropriate shipping methods, maintaining inventory of shipping supplies. + Assembling parcels and preparing goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels. **Essential Qualifications:** * High school diploma or equivalent education. * 2+ years of specialized experience in customer service, retail operations, or a related field. * Excellent verbal and written communication skills. * Ability to stand during entire shift, excluding meal and rest periods. * Ability to move and lift 55 pounds. * Ability to bend/twist at the waist and knees on a consistent basis. * Ability to communicate effectively with customers, vendors, and other team members on a consistent basis. * Ability to perform work activities requiring cooperation and instruction on a consistent basis. * Ability to function in a fast-paced environment, under substantial pressure, on a consistent basis. * Ability to maintain attention and concentration for extended periods of time on a consistent basis. * Ability to work with minimal supervision on a consistent basis. * Ability to report regularly to work and maintain established business hours in order to support the FedEx Office business. **Preferred Qualifications:** * Experience in a leadership role, with a proven track record of leading a team and driving results. * Knowledge of FedEx Office products and services, including digital imaging, shipping, and printing. * Experience with Point of Sale (POS) systems and financial reporting. * Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions. * Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines. * Strong communication and interpersonal skills, with the ability to build relationships with customers, vendors, and team members. **Work Environment and Company Culture:** At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and development of our team members. Our company culture is built on the principles of Quality, Innovation, and Customer Focus, and we're passionate about delivering exceptional customer experiences and driving business excellence. As a Lead Retail Customer Service Associate, you'll have the opportunity to work in a fast-paced and dynamic environment, with a focus on delivering exceptional customer service and driving results. You'll be part of a talented and dedicated team, with opportunities for growth and development in a variety of roles and functions. **Compensation and Benefits:** arenaflex offers a competitive compensation package, including a salary, benefits, and opportunities for growth and development. Our benefits package includes: * Medical, dental, and vision insurance * 401(k) retirement plan * Paid time off and holidays * Opportunities for professional development and training * A fun and dynamic work environment with a focus on teamwork and collaboration **How to Apply:** If you're passionate about customer service, have a strong work ethic, and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and a cover letter outlining your experience, skills, and qualifications for the Lead Retail Customer Service Associate role. **Equal Employment Opportunity:** arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, including veterans, individuals with disabilities, and those from diverse racial and ethnic backgrounds. **Accommodations:** arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@arenaflex.com. **Pay Transparency:** arenaflex is committed to pay transparency and fair compensation practices. We strive to pay our team members a fair and competitive salary, based on their experience, skills, and qualifications. **Apply Now:** If you're ready to join a dynamic and customer-focused team, and are passionate about delivering exceptional customer experiences, we encourage you to apply for the Lead Retail Customer Service Associate role at arenaflex. Apply for this job