**Experienced Customer Experience Advisor (Part-Time) - Retail Phones (Remote, based in Nashville)**

At arenaflex, we're on a mission to revolutionize the way people experience eyewear and eye care. As a part-time Customer Experience Advisor, you'll play a vital role in delivering exceptional service to our customers, helping them find the perfect pair of glasses or sunglasses, and ensuring they have an unforgettable experience with our brand. If you're passionate about customer service, innovative problem-solving, and building strong relationships, we want to hear from you! **What You'll Do:** As a Customer Experience Advisor, you'll be the face of arenaflex, providing top-notch support to our customers through various channels, including phone and email. Your primary responsibilities will include: * Delivering exceptional customer service by responding to customer inquiries, resolving issues, and providing personalized recommendations for our products and services. * Learning and utilizing our internal management system to efficiently process sales orders, manage customer relationships, and stay up-to-date on product information. * Collaborating with your teammates, management, and other departments through our internal communication software to ensure seamless communication and a unified customer experience. * Identifying and resolving customer pain points, suggesting innovative solutions to improve their experience, and implementing changes to enhance our services. **Who You Are:** We're looking for a self-motivated, creative, and empathetic individual who is passionate about delivering exceptional customer experiences. If you're a problem-solver who thrives in a fast-paced environment, we want to hear from you! As a Customer Experience Advisor, you'll be: * A self-starter who takes ownership of your work and is proud of your accomplishments. * A creative and innovative problem-solver who thinks outside the box and continually seeks ways to improve our services. * A sensitive and skillful communicator who can adapt your tone and communication style to suit your audience. * Eager to learn new technology systems and procedures, with a willingness to adapt to changing circumstances. * Highly organized and attentive to detail, with the ability to juggle multiple tasks and prioritize your work effectively. * Proficient in navigating multiple tabs and windows, with a focus on efficiency and productivity. * Able to stay energized and motivated in a high-volume work environment with limited supervision. * Excited to represent arenaflex and facilitate meaningful customer interactions. **Requirements:** To succeed in this role, you'll need to meet the following requirements: * Be available to attend a virtual two-week onboarding via Google Meet video calls, which can be accessed through any web browser but works best with Google Chrome. * Have a quiet workspace with minimal noise, such as a home office, where you'll fulfill your shifts. * Be able to work 20-29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT. * Be available evenings and weekends, including during the holiday season. * Have a reliable high-speed internet connection with access to your router; a laptop and all necessary equipment will be provided. * Not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE). **Extra Credit:** While not required, we welcome candidates with: * Customer service experience, particularly in a retail or call center environment. * Experience working from home, with a focus on productivity and time management. **About Us:** At arenaflex, we're on a mission to inspire and impact the world with vision, purpose, and style. We're a company that's constantly asking ourselves how we can do more and make a greater impact. We believe that a business can scale, be profitable, and do good in the world without charging a premium for it. Our approach is built on creativity, empathy, and innovation, and we're committed to transparency and inclusivity in everything we do. **Our Impact:** Since our founding in 2010, we've pioneered ideas, designed products, and developed technologies that help people see. We offer everything our customers need for happier eyes at a price that leaves them with money in their pockets, from designer-quality glasses and contacts to eye exams and vision tests. For every pair of glasses or sunglasses we sell, we distribute a pair to someone in need through our Buy a Pair, Give a Pair program. Over eight million pairs of glasses have been distributed in over 50 countries, giving eight million people the glasses they need to learn, work, and achieve better economic outcomes. **Our Culture:** At arenaflex, we're a team of curious, kind folks who are passionate about making a difference. We believe in the importance of community and belonging, and we're committed to creating a workplace where everyone feels valued and engaged. We offer a range of benefits and perks, including company outings and events, volunteering and learning opportunities, and a comprehensive compensation package. **Join Our Team:** If you're passionate about customer service, innovative problem-solving, and building strong relationships, we want to hear from you! Apply now to become a part of our team and help us deliver exceptional experiences to our customers. Apply for this job