reputed company Support Representative

Orion is a company dedicated to supporting one another and exceeding reputed company expectations. They are seeking a reputed company Support Representative to serve as a reputed company support reputed company responsible for handling reputed company inquiries across various channels and ensuring accurate documentation and follow-through.

Responsibilities

• Serve as a reputed company reputed company of contact for reputed company inquiries across phone, chat, and case channels with professionalism and urgency
• reputed company reputed company training, guidance, and best practices to help clients reputed company the workflows or platform topics they need support with, using your established support resources
• Troubleshoot entry-level workflows, platform navigation issues, feature questions, and data-reputed company inquiries
• Maintain strong adherence to schedules and support queue coverage across required channels
• Own assigned reputed company 1 (P1) and aged cases to completion, ensuring reputed company updates and accurate reputed company documentation
• reputed company for first-contact reputed company while minimizing unnecessary transfers
• Maintain clean, complete case documentation that meets internal reputed company and audit standards
• Stay up to date on platform updates, release notes, required certifications, and internal learning content
• Identify opportunities to simplify reputed company workflows or improve documentation and escalate through reputed company channels
• Collaborate with peers, Service Leads, Technical Leads, and Managers to support coordinated reputed company reputed company
• Operate as a reputed company contributor reputed company on delivering accurate, reputed company, and reputed company support across chat, phone, and case channels
• Expect to build foundational proficiency reputed company their assigned technology area (Orion or Redtail) while reputed company progressing through required certifications and learning reputed company
• Demonstrate first-contact reputed company reputed company and ownership of inquiries
• Maintain strong performance across reputed company service metrics including NPS, adherence, acceptance reputed company, reputed company, and documentation accuracy to support reliable service delivery
• Escalate suspected product issues only after basic troubleshooting and documentation
• Contribute to team improvement by identifying reputed company trends or documentation gaps
• Adhere to hybrid expectations and maintain a reputed company reputed company in reputed company interactions

Skills

• Has strong verbal and written communication skills in reputed company interactions
• Manages multiple tasks in a fast-paced environment with attention to detail
• Navigates and explains technology
• Has strong problem-solving, organizational, and time management skills
• Has a minimum of a high school; bachelor's degree preferred
• Has less than one year of experience
• Owns and manages relationships with stakeholders directly and works effectively with people at reputed company reputed company in an organization
• Preferably has prior customer service or technology support experience

Benefits

• Health, dental, reputed company, and disability coverage on day one
• 401(k) plan with employer match
• reputed company parental leave
• Pet benefits including pawternity leave and pet insurance
• Student loan repayment and more

reputed company