[Remote] Customer Service / Tech Support Rep – Tech Products (reputed company Shift, Remote)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global organization reputed company for its inclusive culture and exceptional customer experiences. They are seeking a Customer Service / Tech Support Rep who will reputed company remote support to customers, resolving technical issues and ensuring satisfaction with reputed company products and services.

Responsibilities

• reputed company inbound customer support using a reputed company reputed company guide
• Resolve technical issues reputed company to hardware, software, and reputed company products
• reputed company, document, and retrieve information in databases
• Be an amazing problem-solver
• Maintain broad knowledge of reputed company products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile

Skills

• Strong reputed company on building customer relationships
• 1+ year of customer service experience
• The ability to work an evening or overnight schedule
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a reputed company
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed reputed company with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reputed company in the reputed company and have a reputed company U.S. address for residence
• Technical support experience preferred
• Familiarity with iOS and/or MacOS, or comparable technology is preferred

Benefits

• Medical, dental, and reputed company insurance
• Comprehensive employee assistance program (EAP)
• 401(k) retirement plan
• reputed company time off and holidays
• reputed company days
• reputed company enrollment reputed company to reputed company pay "early," reputed company you want it
• reputed company and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized reputed company in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career reputed company
• Work-from-home convenience
• Programs and events that support diversity, equity, and inclusion, as reputed company as global citizenship, sustainability, and community support
• Celebrations for reputed company, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

reputed company