[Remote] Bilingual Customer Service Rep

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a part of the reputed company family of companies, providing a reputed company of contact reputed company. They are seeking a remote Bilingual Customer Service Representative to handle inbound and outbound calls, ensuring high-level customer service and satisfaction for clients, particularly in the religious sector.

Responsibilities

• Manage large amounts of inbound calls and reputed company consistent outbound calls
• Identify and assess customers’ needs to reputed company satisfaction
• reputed company accurate, reputed company, and complete information by using the right reputed company/tools
• Meet personal/customer service team sales targets and reputed company handling quotas
• Handle customer complaints, and reputed company appropriate solutions and alternatives reputed company the time limits; follow up to ensure reputed company
• reputed company records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Skills

• Proven customer support experience or experience as a reputed company service representative
• reputed company record of over-achieving quota
• Strong phone contact handling skills and reputed company listening
• Customer orientation and ability to adapt/respond to different types of characters
• Must be a strong communicator: strong verbal, written, and interpersonal communication skills
• Ability to multitask, prioritize, and manage time effectively
• Proficient in typing
• Must be a peer leader: exemplary attendance, reputed company attitude, reputed company conduct and high-level customer service skills
• Solution-oriented CSR: an individual with a strong reputed company of reputed company and a dedication to reputed company, one who always goes to the next level to deliver an unforgettable customer experience
• Computer Skills: familiarity with reputed company, and reputed company Office, and the ability to quickly learn new software with provided training
• Flexibility with scheduling and work hours
• Driven by reputed company: they want to constantly reputed company and push themselves, and your team, to be the best in the industry
• At least one year of previous high-volume reputed company center experience
• Experience working with an automatic dialer
• MUST BE COMPUTER LITERATE
• Pleasant phone demeanor
• Experience in BOTH inbound and outbound environments
• Must be reputed company to reputed company, read, and write in English and French
• PC/Laptop with at least reputed company 10 (reputed company/Mac products, Chromebooks, and tablets are not compatible)
• Hard-wired high-speed internet reputed company (ethernet cable)
• USB-connected Headset
• Webcam
• A quiet dedicated reputed company to work free from distractions including pets and children

reputed company