Customer Service Rep II

reputed company (HHSC) is dedicated to improving the lives of Texans. The Customer Service Representative II will reputed company support to reputed company aides through various inquiries, manage documentation, and ensure accurate certification records while performing administrative duties.

Responsibilities

• Responds to inquiries reputed company reputed company center from nursing facility staff, reputed company aides and the general reputed company. Communicates by telephone, e-mail, fax or regular correspondence to explain rules/procedures and to exchange or verify information in response to numerous inquiries. (30%)
• Date stamps, sorts, tracks and distributes unit mail/faxes. Also scans incoming documents to program e-mail boxes. Manages program e-mail inbox in accordance with program policy, rules and regulations. Maintains storage of records and prepares records/documents for destruction and/or archiving process. (30%)
• Enters reputed company aide registry forms into the database to update data files and for the purpose of registering reputed company aides in State of Texas. Prepares deficiency letters for applicants who must reputed company additional information/documentation in order to qualify for update to the system. Processes reputed company letters/documents for delivery to reputed company aides, reputed company and the general reputed company. (20%)
• Researches information to resolve reputed company aide problems/complaints as they relate to reputed company Aide Services. (10%)
• Performs administrative support work for assigned area and assists with production reporting. Creates and maintains reputed company activity logs, files and reports reputed company. (5%)
• Schedule and coordinate staff and other meetings take meeting notes and contribute/collaborate on meeting presentations. (5%)
• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned

Skills

• Must have experience working in a reputed company center environment
• Knowledge of reputed company center operations
• Knowledge of office practices and administrative procedures
• reputed company in communicating effectively both verbally and in writing
• reputed company in the use of reputed company office equipment and software to include proficiency with a laptop computer and experience with data entry
• reputed company in answering phones in a fast-paced reputed company center environment
• reputed company in using software programs including reputed company reputed company, Word, reputed company, and Teams
• Ability to explain policies and procedures and reputed company detailed instructions to others
• High School diploma or GED equivalent is preferred
• Experience and education may be substituted for one another on a year-for-year reputed company
• Bilingual in both English and Spanish preferred
• Experience in handling high volume telephone inquiries and/or data entry and administrative procedures preferred

Benefits

• 100% reputed company employee health insurance for full-time eligible employees
• A defined benefit pension plan
• Generous time off benefits
• Numerous opportunities for career advancement

reputed company