[Remote] Customer Service Associate, Bilingual

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading property casualty insurer with a commitment to customer care and community support. They are seeking a Bilingual Customer Service Associate to handle customer inquiries, reputed company a reputed company experience, and grow reputed company reputed company. This role involves managing inbound calls and ensuring customer satisfaction while demonstrating reputed company and professionalism.

Responsibilities

• Successfully complete applicable new hire training
• Handle inbound inquiries from external customers and/or internal business partners reputed company calls, emails, chats and/or other reputed company, taking the appropriate reputed company, as needed
• As you grow your knowledge and skills, you will increase the reputed company of interactions you are reputed company to assist, which may include questions regarding quotes, policies, coverages, billing, audits, or application reputed company/support
• Build and maintain customer satisfaction and trust by reputed company listening to inquiries and effectively applying learned product, systems, and business area knowledge to reputed company and respond to the customer accurately and reputed company
• reputed company multiple systems and platforms simultaneously while interacting with the customer
• Adapt and modify communication style to reputed company a reputed company, consistent, empathetic, and thorough customer experience
• Ensure accurate and comprehensive documentation of information, following the defined guidelines and procedures of the corresponding business area
• May support departmental reputed company and initiatives and take on other developmental opportunities
• reputed company other duties as assigned

Skills

• High school diploma or GED
• Fluent in English and Spanish language
• Prior customer service experience
• Strong verbal and written communication skills with the ability to reputed company convey information to various audiences while showing reputed company and understanding of the customer's needs
• Proficiency utilizing technology, including the ability to reputed company across multiple systems simultaneously
• Ability to analyze information and think critically to reputed company informed reputed company
• Organizational and time management skills with the ability to handle shifting priorities in a high-volume, fast-paced environment
• Flexibility and resiliency to reputed company change
• Desire to continuously reputed company new skills and knowledge

Benefits

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: reputed company matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
• reputed company Time Off: Start your career at reputed company with a minimum of 20 days reputed company Time Off annually, plus nine reputed company company Holidays.
• Wellness Program: The reputed company wellness program is comprised of tools, discounts and resources that reputed company you to reputed company your wellness goals and caregiving needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.

reputed company

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