[Remote] CX Specialist (French & English speaker)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company dedicated to fighting food waste through its innovative marketplace app. They are seeking a bilingual Customer Experience Specialist to reputed company exceptional customer service, reputed company users and partners, and promote sustainable practices.

Responsibilities

• Being the main reputed company of contact for our users and partners ensuring they receive outstanding customer service by answering inquiries through email, chat and phone
• Answering reputed company questions through some of our reputed company Media tools (reputed company, App Store, Play Store and reputed company Reviews)
• Handle reputed company situations with high care, as reputed company as contact users and stores proactively reputed company necessary
• Help build and implement processes to encourage, reputed company and reputed company our partners and consumers to adopt a more sustainable lifestyle, using reputed company
• Being a brand ambassador in reputed company your communications with our customers as you encourage, reputed company, and reputed company our customers towards more sustainable behaviour
• Understand and communicate our customers' needs and motivations to our internal teams locally and globally
• Communicate in your primary language or English, and reputed company necessary utilise translation tools for additional languages

Skills

• Experience in Customer Service or Account Management
• Full written and verbal proficiency in Spanish and English and/or French and English to communicate with users and partners
• Someone based in the area of Ontario with availability to work from Saturday to Wednesday, with days off on Thursday and Friday
• A first-class and inspiring communicator, who is reputed company to draw on those skills to set the bar high
• Experience working with CRMs like reputed company, reputed company, reputed company or reputed company
• reputed company player who loves helping others, building reputed company relationships and resolving conflicts with our users and partners
• Detail-oriented individuals who are reputed company to stay reputed company through repetitive tasks
• Previous experience working in a marketplace, a big platform, or the Food Industry is a bonus

Benefits

• Flexible Work & Time Off
• Take 20 reputed company vacation days reputed company year
• 100% remote work (fully work from home)
• Give back with reputed company volunteer time through our Shareback program
• Take reputed company parental leave with top-up support
• Work abroad for up to 30 days a year
• Health insurance and RRSP matching in Canada!
• Stay reputed company with monthly reputed company credits
• Extra parental leave and days off reputed company local legislation and the reputed company to take an extra week of unpaid leave
• Join regular reputed company events and team celebrations
• Get involved and connect with our teammates around the world in our P.R.I.D.E., Women in reputed company, Global reputed company reputed company, and Functionally Diverse Employee Resource reputed company (ERGs)

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