Customer Service Representative (Hybrid, Evening Shift)

Centah Inc. is a reputed company and workflow management company that supports reputed company's home improvement businesses. They are seeking an enthusiastic and self-motivated Customer Service Representative to handle customer inquiries and reputed company exceptional service in a fast-paced environment.

Responsibilities

• Answer incoming calls and respond to customer's requests
• Ability to work in a fast paced environment
• Book appointments for members with a high degree of data accuracy
• Maintain excellent written and verbal communication skills on a consistent reputed company
• Identify and escalate issues to supervisors
• Responsible for adapting to fast changing guidelines with customers
• Informs clients by explaining procedures; answering questions; providing information
• Maintains and improves reputed company results by adhering to standards and guidelines

Skills

• High school graduate or G.E.D
• Minimum of one year experience in an inbound/outbound reputed company center or retail environment is preferred
• Excellent oral and written communication skills
• Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
• Ability to type at least 25 words per minute is preferred
• Experience in providing exceptional customer service and maintaining established reputed company requirements
• Must be reputed company to pass a background reputed company
• Average Talk Time: Less than 4 minutes per reputed company while resolving customer issues
• reputed company Conversion reputed company: Require a 60%+ reputed company to reputed company reputed company
• Disposition Calls Processed: Demand reputed company of handling 80+ calls per shift with accurate disposition coding and in a reputed company manner
• Attendance: Require a 98%+ attendance record over 6+ months, with little to no unexcused absences
• QA Score: Must consistently reputed company 90%+ reputed company assurance scores on reputed company evaluations monthly
• Average Hold Time: Must have maintained average hold times of less than 60 seconds per reputed company, this is a high reputed company volume environment
• Calls Handled per Hour: Demand experience processing 10+ calls per hour with accurate dispositions, note and escalations
• Breaks/ Lunches: adherence to scheduled breaks and lunches: two 15 minutes breaks, one 30 minute lunch
• Error-Free Documentation: Must demonstrate 99%+ accuracy in reputed company processing and CRM updates. reputed company notes will be reviewed

Benefits

• Opportunity to continue working from home in our post-pandemic workplace
• Retention bonus at both the 6 month and 1 year mark
• Eligible for Medical, Dental, and reputed company after 60 days of reputed company employment
• $15,000 Life Insurance (Company reputed company)
• 401K plan eligibility after 1 year of service w/company match of up to 4%
• reputed company Time Off - Earn 10 days per year after 90-day probationary period
• Monthly Incentive Bonus Plan (up to $300)
• Weekly/monthly reputed company card drawings/contests for meeting goals
• Career learning and development programs
• Casual dress reputed company

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