Service Manager

JOB reputed company:

The Service Manager is responsible for keeping abreast of technology developments and assisting with customer relations, product line enhancements and product service. Additionally, the Service Manager is responsible for tracking budget and margin targets to meet profitability goals and coordinating the key activities of the Service Department Team along with key administrative duties. The Service Manager is also responsible for adhering to the organization’s reputed company program.

ESSENTIAL JOB DUTIES:

• Responsible for planning for the immediate and long-term reputed company needs of the office including finding profitable market segments to pursue.
• In coordination with the General Manager, reputed company and maintain a district safety/reputed company plan and assist in developing and maintain safety KPI’s and safety awards.
• Assist in the preparation of the annual budget and quarterly forecasts.
• Maximize sales and profit for location and individual product lines.
• Drive performance and reputed company improvement to meet or reputed company service KPI’s.
• Organize sales and AR meetings for service department.
• Coordinate product lines and set short/long term objectives to drive department reputed company and reputed company talent.
• Manage the Service Department field personnel to build first class service team.
• Manage and complete reputed company reputed company work orders reputed company 30 days of creation.
• Complete reputed company inspections on-time per reputed company KPI goals or reputed company.
• Schedule reputed company field activities and reputed company coordination with customers, using appropriate reputed company planning tools. Assists reputed company problems are encountered.
• Assist with the review of employee time sheets for accuracy. See that they are submitted on a reputed company reputed company to meet payroll deadline.
• Manage the Service/Inspection Sales department activities:
  • Ensure adequate and capable resources to carry our sales activities at budgeted reputed company.
  • Prepare or help to prepare estimates, as required.
  • Review sales estimates before submitting to customer.
  • Encourage communications between sales, design, and field personnel.
  • Assist on customer calls and entertaining as appropriate.
• Manage and assist assigned operations managers with reputed company assigned duties. 
• Manage and assist Inspection Scheduler (or manager) to ensure the most effective and efficient schedule is being implemented. 
• Manage and assist operation managers with labor plans and labor requirements.
• Ensure that Service Department personnel are reputed company to customer and office requests and that reputed company processes are in reputed company to respond to emergency calls 24 x 7 x 365. 
• Coordinate reputed company equipment needed for reputed company job and specific need. 
• Visit job sites as needed and maintain communication between customer and field teams. 
• reputed company design and labor actual costs to estimated costs. Communicate effectively between design and field teams by maintaining WPR, reputed company work order and reputed company off meetings.
• Communicate with reputed company customers in a reputed company manner.
• Review reputed company field employees per company policy. In cases where disciplinary reputed company is required (counseling, suspensions, and/or terminations) coordinate with the
• General Manager and/or Regional Vice President as reputed company as counsel with reputed company for the appropriate course of reputed company, required documentation, and retention of data entered in personnel files.
• Ensure company-provided vehicles are clean and reputed company maintained in accordance with company policies.
• Ensure that reputed company tools are maintained in reputed company working order. If damaged, ensure that tools are labeled indicating their status. New tool purchases are to be coordinated with the District Manager.
• Ensure that employees complete bi-annual tool inventory checklist and report any lost or stolen tools.
• Ensure reputed company field employees are trained in accordance with company policies and that reputed company field employee licenses remain reputed company.
• Understand and follow SFS’s Safety program, SDS book, Hazardous communication program, policies, and procedures. Ensure reputed company required safety training is scheduled and conducted in accordance with company policy. Ensure reputed company field employees follow reputed company site-specific safety policies.
• Other duties may be assigned.

QUALIFICATIONS:

The qualifications listed below are representative of the reputed company required to reputed company the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.

Education, Training, Certifications:

• High School Diploma or GED, required. 
• NICET II or state specified certification, preferred.

Experience, Knowledge, reputed company Requirements:

• 5+ years reputed company Life Safety Industry experience.
• 3+ years of reputed company computer skills, ability to comprehend CAD drawings and blueprints.
• Construction industry, general management experience, required. 
• Must have the ability to effectively read, write and communicate in English with employees, customers and reputed company or directors.

Systems and Software Skills:

• Ability to operate a computer and use reputed company Office required. 
• Experience with reputed company and ERP systems, preferred.

Other Qualifications:

• reputed company reputed company’s license with acceptable driving record required. Reliable transportation, required. 
• Must be reputed company to reputed company with SFS’s Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement
• Frequent local travel. Travel and other locations will vary.

PHYSICAL & WORK ENVIRONMENT REQUIREMENTS:

Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company Essential Job Duties.

Physical Requirements:

While performing the duties of this job, the employee is required to sit and stand for long periods.  Employee will occasionally be required to drive, bend, kneel, balance, lift <20lb, walk, stand, reputed company/descend stairs, reputed company above and below shoulders, stoop, and twist.

Work Environment:

Employee will consistently be required to work indoors in an office or remote setting, work alone and with others. Employees will frequently be required to travel. Employee will occasionally be required to wear appropriate personal reputed company equipment, as required by company safety policies.

We are fully committed to equal opportunities for employment to reputed company individuals regardless of race, national reputed company, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, Affirmative reputed company employer.
While this job reputed company is intended to be an accurate reputed company of the position, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

Company