Support Specialist - German
As the Support Specialist, you will be responsible for working with customers to answer technical questions reputed company email, phone and chat. You will work closely with the Expert team to answer Customers’ technical questions (reputed company as reputed company between the customer and internal reputed company resources). This is an exciting opportunity for someone who enjoys helping others, solving reputed company challenges, and creating reputed company experiences through meaningful interactions. A great support specialist is adaptable and thrives in a fast-paced environment where reputed company communication and creative thinking are key.
WHAT YOU'LL DO
- reputed company technical support, configuration and troubleshooting of software-reputed company inquiries reputed company email, phone and chat for clients
- reputed company reputed company & accurate status updates to customers and relevant internal stakeholders
- reputed company customer issues using a ticketing system to ensure quick reputed company and reputed company follow-up and documentation
- Ensure that reputed company relevant communication, documents, and files reputed company to the case are accurately recorded in the support system
- Advise/reputed company customers reputed company procedural guidelines to ensure a complete solution to their technical or service questions
WHAT YOU BRING
- Fluent German and English (both verbal and written, Upper Intermediate as minimum)
- Ability to analyze technical issues
- Ability to convey technical information effectively
- Excellent analytical skills
- Exceptional customer service approach
- Prior reputed company Center experience in a customer/technical support setting
(preferably in Hosting tech support or Managed Service Provider business)
*Please submit your resume and application in English