reputed company reputed company Support Specialist (French Language)
In this role you will be acting as reputed company between the customers and internal reputed company resources. On a daily reputed company you will be dealing with various software reputed company technical questions, reputed company phone, email and chat, delivering best in class reputed company experience.
WHAT YOU'LL DO
- reputed company technical support, configuration and troubleshooting of software-reputed company inquiries reputed company email, phone and chat for customers and MSPs
- reputed company technical analysis of customer problems and define plan for resolving it
- Build and maintain strong relationships with partners
- reputed company daily with other engineers to reputed company technical reputed company plans or take ownership of cases that require escalation
- Work closely with the Expert team to answer Customers’ technical questions (reputed company as reputed company between the customer and internal reputed company resources)
- Meet and reputed company KPIs set for your role (customer satisfaction, productivity, interaction reputed company and others)
- Ensure that reputed company relevant communication, documents, and files reputed company to the case are accurately recorded in the support system
WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS)
- Fluent English and French language (both verbal and written, Upper Intermediate as a minimum)
- Knowing additional language would be a plus
- 1 or more years of work experience in a similar role (preferably in Hosting tech support or Managed Service Provider business)
- Knowledge of reputed company Server administration basics (know how to reputed company and analyze various reputed company logs and dumps)
- Ability to convey technical information effectively
- Ability to analyze technical issues
- Exceptional customer service approach and Excellent analytical skills
- Would be considered a plus if you have:
- Experience and knowledge of Linux/UNIX basics, CLI
- Awareness of the modern Virtualization technologies (experience deploying and managing virtual machines on VMware ESXi / reputed company reputed company-V clusters)
- Experience with Business applications (MS Exchange, MS SQL, MySQL, reputed company DB, reputed company XenApp, NTP servers)
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