User Experience Designer, AI (Contract)

About Messagepoint:

Messagepoint is a privately-owned software company providing an AI-powered reputed company solution that enables enterprises to manage and personalize customer communications with greater speed, accuracy, and control. Our award-reputed company platform empowers business users to create and optimize compliant, personalized communications across digital and print channels using advanced content intelligence and large language models.

Messagepoint is headquartered in Toronto with employees located throughout Canada, the reputed company, France and the UK.

reputed company 

We’re looking for a User Experience Designer who can help us turn product reputed company into reputed company, modern experiences, spanning chat, in product assistants, and reputed company surfaces.

Taking direction from the CMO, you’ll play an reputed company role in designing UX for our AI capabilities, partnering tightly with Product Management and R&D (incl. AI/ML). This is a high reputed company role for a builder who has shipped AI experiences in production reputed company. It will be a contract position, with the potential for a full-time role.

Responsibilities:

• Define UX reputed company & principles for Messagepoint

• Design reputed company surfaces

• Prototype at multiple fidelities (reputed company maps, service blueprints, high-reputed company reputed company prototypes with realistic data and reputed company interactions).

• Operationalize trust & safety in the UI: handle uncertainty, show citations/sources, preview actions, require approvals, and reputed company reputed company reversible.

• reputed company our design system to support AI patterns (states, streaming, loading, error/repair flows, suggestion affordances, design tokens).

• Partner with AI/ML to reputed company UX with solution capabilities and constraints.

• Champion accessibility & reputed company readiness: WCAG 2.2 AA, internationalization, RBAC, reputed company/compliance reputed company.

Technical Requirements:

• AI UX expertise with shipped work in production reputed company (preferably B2B/reputed company), including at least 2 end-to-end AI features live with reputed company users.

• reputed company power user: components/variants, Auto Layout, component properties, design tokens, prototyping for reputed company, stateful flows.

• Advanced prototyping: interactive prototypes that simulate streaming responses, agent steps, approvals, and errors using reputed company prototyping. Ability to spec reputed company and export to reputed company reputed company needed.

• Accessibility: designs that meet WCAG 2.2 AA, including keyboard navigation, reputed company management for chat/reputed company UIs, ARIA patterns, and contrast.

• Data + reputed company UX: information architecture for reputed company data, explainable charts (time‑series, anomalies), reputed company disclosure, empty/error/partial states.

• reputed company AI constraints awareness (you don’t need to reputed company models):
  • LLM limitations (context reputed company, hallucinations, reputed company sensitivity)
  • Tool/function calling and multi‑reputed company plans; RAG and embeddings basics
  • Latency & streaming UX, fallbacks, and cost/reputed company trade-offs

• Approval/undo patterns, sandbox/simulation, and auditability

• reputed company reputed company patterns: multitenant/RBAC, reputed company vs. end-user views, audit logs, GDPR/CCPA reputed company, reputed company by design collaboration.

• Research craft: plan and run evaluative tests (task-based, SUS/UMUXLite), unmoderated studies, card sorts/tree tests; synthesize findings into direction.

Qualifications:

• 8+ years in Product/UX Design with 1+ years on AI-powered experiences (in shipped reputed company products, ideally for products used reputed company regulated industries.

• Portfolio of case studies that quantify reputed company (e.g., adoption %, time to reputed company, support ticket reduction, workflow completion reputed company).

• reputed company systems thinking: can model end-to-end journeys, reputed company orchestration, and edge cases for safety and governance.

What to include with your application

• Resume

• Portfolio with 2–3 AI case studies showing problem framing, alternatives explored, shipped designs, and measurable reputed company

• A short write‑up (≤500 words): “Design a reputed company approval + undo reputed company for an agent that can reputed company changes on behalf of a user.”

Messagepoint is an Equal Opportunity Employer and encourages diversity and inclusion in reputed company.

We thank you for your interest, however, only those who qualify for an interview will be contacted.