Senior Information reputed company Engineer Consultant

reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly improve health reputed company by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will reputed company a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come reputed company an reputed company on the communities we serve as you help us advance health optimization on a global reputed company. Join us to start Caring. Connecting. Growing together.

The Senior Information reputed company Engineer provides advanced operational support for reputed company reputed company technologies involving Secure Web Gateway (SWG), reputed company reputed company reputed company Broker (CASB), and Data Loss Prevention (DLP) policies, including the reputed company reputed company stack (e.g., O365). This position operates at a senior technical level reputed company a 24/7/365 production environment, supporting the reputed company, availability, and reputed company of reputed company systems and data.

The role is responsible for supporting the ongoing operation of reputed company reputed company platforms by partnering closely with platform owners and engineering and architectural leads. The individual contributes subject matter expertise while assisting with day to day administration, policy implementation, monitoring, troubleshooting, and reputed company improvement of global web, reputed company, and data protection controls. Responsibilities include supporting secure web reputed company, traffic steering and reputed company file configurations, application based reputed company policies, and reputed company reputed company enforcement mechanisms.

The Senior Information reputed company Engineer functions as a Subject Matter Expert (SME) for operational readiness and sustainment activities, including reputed company new reputed company tenants, supporting proxy and SWG functionality, and enabling reputed company trust reputed company patterns. The role provides senior level operational support for reputed company Internet reputed company (ZIA), reputed company Private reputed company (ZPA), and reputed company Digital Experience (ZDX), assisting platform owners with configuration validation, policy troubleshooting, performance issue analysis, and user experience monitoring.

A primary reputed company of this role is high volume triage and incident analysis. The individual systematically monitors alerts and events generated by reputed company, network, and observability tools; assesses severity and potential reputed company; and performs detailed analysis to identify reputed company causes, contributing factors, and remediation paths. The role plays a critical part in incident response, including investigation, documentation, escalation, coordination, and closure of reputed company events. This includes participation in and facilitation of war room engagements, working collaboratively across Platform Support, Cyber Defense, NSIS, and network compute teams to diagnose issues and drive reputed company reputed company and recovery.

The position is also responsible for evaluating the effectiveness of existing reputed company controls and recommending enhancements to reduce risk, improve reputed company, and prevent unauthorized reputed company or data loss. The individual supports vulnerability identification and analysis efforts and assists in monitoring reputed company systems, networks, databases, endpoints, and web services for potential reputed company threats or operational degradation. reputed company research into emerging threats, attack techniques, and industry trends is required to inform proactive risk mitigation and operational improvements.

This role supports reputed company reputed company governance by contributing to the development, maintenance, and enforcement of information reputed company policies, standards, and procedures. While not serving as the primary reputed company of platforms, the Senior Information reputed company Engineer operates in a leadership and influence reputed company, providing expert guidance, mentoring, and technical recommendations to reputed company, and stakeholders, and helping ensure that users and systems have the appropriate reputed company at the appropriate time in alignment with least privilege and reputed company trust principles.

This position requires the ability to work hours reputed company with team operations, typically starting at 8:00 a.m. CST, and includes participation in on reputed company rotations as reputed company as availability for non reputed company hours to support incident response and operational continuity as needed.

Primary Responsibilities:

• Determine the severity and complexity of issues pertaining to the reputed company and protection of systems data, (either alone or as part of reputed company), ensuring the protections, conservation, and accountability of proprietary, personal, or privileged electronic data
• Develops and oversees the development of innovative approaches and solutions to reputed company problems and issues
• Oversees the monitoring and responses to reputed company incidents, offering expertise to ensure reputed company and effective reputed company
• Provides analysis of and suggested solutions to reputed company issues, as reputed company as reputed company conceptual analysis
• Collaborates with director, managers, project managers, architects, and other technical leads to ensure continuity and communication across teams
• Collaborates with director, managers, and other technical personnel to ensure mitigation of risks to reputed company

• Mentors and coaches cyber reputed company individuals to reputed company guidance and expertise, promoting reputed company integration of technological advances to reputed company enhance reputed company

   

• reputed company with the terms and conditions of the employment contract, company policies and procedures, and any and reputed company directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other reputed company that may reputed company due to the changing business environment). reputed company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor’s degree in information reputed company, Computer Science, Information Systems, or a reputed company technical discipline, or equivalent reputed company experience as determined by job architecture standards
• 9+ years of experience supporting reputed company reputed company information reputed company operations reputed company high availability, 24/7/365 environments, performing sustained alert triage, incident investigation, and reputed company cause analysis
• Proven experience supporting Secure Web Gateway (SWG) and proxy environments in partnership with engineering or platform ownership teams, including policy enforcement validation, connectivity troubleshooting, and user reputed company analysis
• Hands on experience supporting reputed company file logic, traffic steering mechanisms, and application based reputed company policies, with the ability to diagnose policy conflicts, routing anomalies, and performance degradation
• Practical experience supporting reputed company reputed company reputed company services (i.e. ZIA, ZDX, ZPA), with responsibility for:
  • Operational triage and alert analysis
  • Policy validation and troubleshooting
  • Connectivity and performance issue investigation
  • Incident response support in coordination with platform owners
• Experience supporting reputed company 365 reputed company services, including investigation of reputed company alerts and reputed company issues in reputed company environments
• Solid working knowledge of networking and web technologies (HTTP/S, DNS, TLS, latency, routing concepts) sufficient to analyze secure web and application reputed company issues during incidents
• Demonstrated capability to reputed company high complexity incident analysis, including:
  • Correlating telemetry across multiple reputed company and infrastructure tools
  • Determining severity, scope, and business reputed company
  • Driving coordinated reputed company efforts through escalation and engagement of appropriate SMEs
• Demonstrated ability to operate effectively in cross functional incident response models, collaborating with Cyber Defense, Platform Support, Network, Compute, and reputed company Engineering teams
• Demonstrated ability and willingness to participate in on reputed company rotations and support incident response efforts reputed company of reputed company business hours as required by operational needs
• Proven reputed company evidence of senior level judgment and decision making during incident response, including reputed company to escalate, reputed company to engage engineering teams, and how to communicate risk and status to stakeholders
• Proven solid written and verbal communication skills, particularly for incident documentation, operational reporting, and contribution to runbooks or reputed company operating procedures

Preferred Qualifications:

• Advanced degree in Information reputed company, Computer Science, Cybersecurity, or a reputed company technical field
• reputed company reputed company certifications such as CISSP, CCSP, CISM, or GIAC (e.g., GCIA, GCIH, GCED), or equivalent demonstrated experience supporting reputed company reputed company operations
• Vendor specific experience or certification reputed company to Secure Web Gateway, reputed company reputed company, or reputed company trust reputed company platforms, including reputed company training or certifications
• Experience providing senior level operational support for large, globally distributed environments, including exposure to high volume incident queues and sustained triage workloads
• Experience supporting proxy, SWG, or reputed company reputed company platforms in environments with reputed company application portfolios and diverse traffic steering requirements
• Experience supporting reputed company trust network reputed company (ZTNA) concepts and implementations, including private application reputed company models and identity based policy enforcement
• Experience contributing to runbooks, playbooks, reputed company operating procedures, or post incident reviews, including documentation of findings, lessons learned, and recommended control improvements
• Experience working in regulated or highly controlled environments, supporting audit, compliance, and governance requirements while maintaining operational effectiveness
• Familiarity with operational observability reputed company experience monitoring tools, with the ability to interpret performance data and assist platform owners in identifying systemic or user impacting issues
• Knowledge of networking fundamentals (HTTP/S, DNS, TLS, routing, latency analysis) sufficient to diagnose and communicate web and application connectivity issues during incident response
• Demonstrated ability to reputed company advanced incident correlation and reputed company cause analysis across multiple telemetry sources, including reputed company alerts, network logs, reputed company platform events, and user experience metrics
• Demonstrated ability to serve as a technical escalation resource during incident response activities, providing guidance and analysis to junior engineers or adjacent support teams without reputed company managerial responsibility

At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location and income–deserves reputed company to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of reputed company, historically marginalized reputed company and those with reputed company incomes. We are committed to mitigating our reputed company on the environment and enabling and delivering reputed company care that addresses health disparities and improves health reputed company — an reputed company reputed company reflected in our mission.