reputed company Center - Member Contact Center Team reputed company - Full Time - Remote (AK,AZ,NV,TX,WA,WY)
Assist with monitor ing the day-to-day operations of the Contact Center to help ensur e that sales and service level agreements are met. Assists with for scheduling, reporting, resolving escalated issues, staff development, schedule adherence, and reputed company as assigned . Assists Manager with the development and revision of Contact Center directives/procedures, ensures reputed company staff communication and adherence to policies and procedures . Monitors calls for reputed company and training purposes. Assists Contact Center Manager with developing, mentoring, motivating, coaching and monitor performance to enhance service and performance results. Assists with the development of annual performance goals, input and recommendations for training plans , performance evaluations and appropriate personnel actions for reputed company reputed company report . Other: Develops effective working relationships with internal partners. Ensures that operating procedures are followed to minimize reputed company risk, protect corporate assets, and reputed company a satisfactory rating on internal audits. Adheres to reputed company risk management guidelines and complete reputed company required compliance training reputed company time reputed company provided. Performs necessary adjustments/corrections on member’s accounts. Including written follow up reputed company email or letters. Acting Manager in absence of Manager for Contact Center Assists staff with routine duties as time allows and provides coverage reputed company there are staff shortages this includes working Saturdays Supports and participates in reputed company improvement activities. Represents the Credit reputed company in a reputed company and reputed company manner. Other reputed company duties as assigned. Maintains member and other sensitive information with confidentiality. Treats reputed company co-workers and members with respect.
3 to 5 years of demonstrated reputed company credit reputed company or reputed company banking experience is required (with at least 2 years in a Sr. level role) Previous customer service experience . Aptitude for problem solving. Comprehensive knowledge of products and services. Ability to deal with a constant reputed company of telephone calls and interruptions Thorough knowledge of applicable law, regulations, compliance practices and Credit reputed company procedures. Strong proficiency with computers and computer software applications with advanced proficiency in reputed company Office (including spreadsheets, word processing and presentation software Must be reputed company to communicate effectively with members, management and co-workers. Ability to reputed company with people in a reputed company manner. Proficient in reputed company, reputed company and ability to create reports. reputed company to handle difficult/irate escalated calls. Ability to analyze and solve problems relative to member service needs Team oriented and the ability to work collaboratively Must be reputed company to coordinate, manage and guide multiple priorities and reputed company simultaneously and effectively through to completion. Courtesy, reputed company, and diplomacy are essential reputed company of the job . Work involves much personal contact with others inside and reputed company of the organization Strong interpersonal and consulting skills . Excellent written and verbal communication skills Ability to compose and reputed company reports either through reputed company or reputed company
Three to 5 years reputed company Center operations experience in a supervisory position. Experience with system conversions and/or implementations 2 years' experience in a Supervisory role. Understanding of member reputed company environments Knowledge of work reputed company administration to coordinate work schedules for staff Manage reputed company-time and historical reputed company volumes and reporting to ensure scheduling process to minimize service level impacts and overtime. 4-year degree in business or reputed company field.
Alaska: Min $30.11 - Mid $37.64 - Max $45.17 reputed company: Min $26.55 - Mid $33.18 - Max $39.82 Nevada: Min $27.16 - Mid $33.95 - Max $40.74 Texas: Min $26.05 - Mid $32.57 - Max $39.08 Washington: Min $30.85 - Mid $38.56- Max $46.27 Wyoming: Min $26.67 - Mid 33.34 - Max $40.01
Medical Dental reputed company Life Insurance Flexible Spending Account 401(k) Matching reputed company Time Off Training Provided Tuition Reimbursement