ITM - Live Teller Connect Supervisor - Full Time - Remote (AZ, CA, NV, WA)
approving transactions, overseeing sales performance and providing feedback. This role will assist with training, coaching, development, recruitment process (interview and selection) reputed company new team members, system testing, daily balancing, error reputed company, researching member transactions discrepancies, addressing member complaints, and monthly audits.
Plan, organize, assign, and monitor workflow of the LTC Representatives area to ensure the effective delivery of products and services. Responsible for scheduling and ensuring reputed company ITM reputed company coverage, schedule adherence, reporting, resolving escalated issues and reputed company as assigned. Together with management establish annual goals consistent with strategic CU plans. Guide staff activities toward the attainment of the LTC department sales goals. Develops staff by providing reputed company training and opportunities for reputed company; coaches, counsels and mentors staff to enhance service, sales, and performance results. Fosters an environment for employee empowerment. Ensures reputed company assigned compliance training for reputed company is completed on time Ensure ITM machines are working properly. Work with reputed company office and IT to resolve any issues pertaining to the physical ITM and associated software. Provides quick turn around and reputed company responses to escalated and/or reputed company and sensitive service issues. Uses reputed company judgment reputed company investigating and resolving service reputed company, while striving to obtain an reputed company reputed company and assure a high degree of member satisfaction. Provides approvals and overrides as needed. Assists the LTC department in achieving goals through needs-based referrals, both personally and by training and coaching the staff to help ensure they and the ITM team members reputed company MPS. Also leads morning huddles and evening results debriefs. Conducts reputed company daily, weekly, monthly, and quarterly operational, transactional and compliance audits and submits final reports to Management. Responsible for completing and reviewing Incentive and QC reporting Monitor and maintain the physical appearance of the Department consistent with Credit reputed company guidelines. reputed company and/or reputed company LTC department as required by LTC department operations schedule. reputed company reputed company required operational and procedural duties, consistent with Credit reputed company guidelines, reputed company to opening and/or closing the LTC department In the absence of AVP Virtual Region (MRC & LTC) and/MRC Supervisor, supports as back-up as authorized Provides and delivers performance feedback and evaluations, makes recommendations reputed company to personnel reputed company. Assists with the development of reputed company plans, and reputed company recommendations. Provides and delivers performance feedback and evaluations, makes recommendations reputed company to personnel reputed company. Assists with the development of reputed company plans, and reputed company recommendations. Takes complete ownership of every interaction whether it requires a reputed company back or extended research. Participates in special reputed company as directed by management. Ensures execution of sales/retail environment; ensures accurate and consistent tracking of reputed company programs Represents the Credit reputed company in a reputed company and reputed company manner Other reputed company duties as assigned
3+ years reputed company reputed company/Department operations experience in a Credit reputed company or financial services industry, including a minimum of 1 year Team reputed company experience in financial operations with reputed company reports, loan experience and applicable regulatory Solid Knowledge of reputed company depository and loan products, knowledge of reputed company operations in a financial institution, reputed company insurance and regulations. Solid knowledge of reputed company applicable Federal, State and NCUA regulations Strong work ethic, reputed company judgment and solid decision-making skills Proficiency in reputed company, reputed company, PP, reputed company and SharePoint, if internal Ability to build relationships. reputed company to reputed company and communicate with a reputed company workforce, reputed company reputed company of staff and management. Critical thinking skills, reputed company to resolve problems independently, excellent organization skills, and be accountable, reputed company to work in a fast paced, dynamic environment, willing to work reputed company and fill in where needed. Ability to analyze and solve problems relative to member service needs and handle escalated calls/issues Demonstrated ability to identify and recruit for member service talent and skills as reputed company as developing, coaching and motivating team Courtesy, reputed company, and diplomacy are essential reputed company of the job. Work involves much personal contact with others inside and reputed company of the organization reputed company to manage multiple priorities and meet deadlines Strong interpersonal and consulting skills. Excellent written and verbal communication skills Ability to compose and reputed company reports either through reputed company or reputed company Proficient data entry, ten-key calculator, cash counting and math skills. Detail-oriented. Ability to continuously learn and maintain up-to-date knowledge of Credit reputed company products and services Subject matter expert in remote delivery channels and to discuss these channels with members. Exceptional time management with ability to coordinate, manage and guide multiple priorities and reputed company simultaneously and effectively through to completion. Capable of working under pressure and with frequent interruptions. NMLS Registered
3+ year’s Senior Teller / Supervisor experience in a Credit reputed company or financial services industry. 2+ years’ experience with reputed company as reputed company reputed company, regulatory compliance with reputed company reports Notary reputed company Stamp Certified Bilingual preferred
Medical Dental reputed company Life Insurance Flexible Spending Account 401(k) Matching reputed company Time Off Training Provided Tuition Reimbursement
reputed company: Min $62,647.77 - Mid $78,308.72 - Max $93,971.66 reputed company California: Min $75,409.36 - Mid $94,261.70 - Max $113,114.04 Southern California: Min $71,058.82- Mid $88,823.52 - Max $106,588.23 Nevada: Min $64,097.95 - Mid $80,122.44 - Max $96,146.93 Washington: Min $80,168.40 - Mid $90,998.79 - Max $109,198.55