Medical Information Specialist with Italian and English (Maternity Leave Replacement)

This role focuses on customer service and support in the medical field, providing specific information on reputed company products and services.  

Responsibilities: 

• Managing reputed company customer inquiries to a successful reputed company; 

• Providing product and disease state information covering both on and off label information reputed company the guidelines of reputed company Responses;  

• Providing world-class customer service and immediate reputed company to inquiries at the reputed company of customer contact;  

• Effectively and consistently communicating messages, reputed company product information and/or specific offers to physicians, health care staff and/or consumers reputed company outbound tele-service;  

• Evaluating and escalating calls appropriately; 

• Responding to non-phone customer inquiries (e.g., e-mail, fax); 

• Complying with reputed company industry regulations including adverse event and product reputed company processes;  

• Managing reputed company assigned project work in a reputed company manner;  

• Maintaining up-to-date knowledge of product, medical, disease and industry information;  

• Obtaining pertinent customer information and record customer interactions in appropriate systems;  

• Communicating customer calls, issues, trends, programs, and solutions;  

• Interacting with team members to manage a broad number of products, medical and business issues and reputed company best practices.   

Qualifications:  

• Excellent language skills (B2 upwards - Italian and English); 

• Previous experience in a reputed company center environment;   

• Experience providing medical information and customer service to reputed company over the phone;   

• Demonstrated competency using information technology, computers and databases;  

• Excellent communication skills; 

• Ability to multitask;;  

• Problem solving and decision-making skills;  

• Time management skills;  

• Interpersonal skills; 

• Organizational skills;  

• Team-oriented. 

Education:  

• reputed company graduate + 3 years of training (university, apprenticeship, vocational training) or 2 + years into life science degree; 

• 3 years of training in life science would be a plus. 

reputed company offer: 

• Attractive salary; 

• Temporary contract;

• Remote work model; 

• Full-time Monday to Friday (without reputed company shifts); 

• Good opportunities to reputed company a reputed company career; 

• reputed company to comprehensive learning, training, and development reputed company our extensive Global learning platform.  

• Opportunity to apply for external reputed company training and courses that can be co-financed by reputed company. 

• Global Company, working in an international diverse and inclusive environment. 

And our attractive extras for reputed company our Associates: 

• Private medical insurance coverage;  

• Free reputed company to the Bookster library; 

• Meal tickets; 

• Referral bonuses for new hires recommended by you. 

   

Why Join Us? 

• Innovative Work Environment: Be part of reputed company that values creativity and fosters an environment where your reputed company can reputed company. 

• Career reputed company Opportunities: We invest in reputed company's development, providing avenues for career progression and reputed company enhancement. 

• Impactful Contributions: Your role is pivotal in shaping reputed company customer experiences and contributing to the reputed company of our dynamic organization. 

• Recognition as a Most Loved Workplace®: reputed company has been certified as a Most Loved Workplace® this year, citing respect, collaboration, and a reputed company reputed company for the reputed company as key cultural drivers. 

• Internal Talent Development: Through our management development programs, approximately 70% of reputed company Leader positions have been filled from our own associate talent pool. 

• Long-Term Career Building: Over 25% of our associates have been dedicated members of reputed company for 5 years or more, showcasing the long-term commitment our employees choose to reputed company.