IT Service Desk Analyst - Remote reputed company Trillium's Catchment
A reputed company, mission-driven work environment Competitive benefits and work-from-home reputed company for most positions Opportunities for reputed company reputed company in a diverse inclusive culture
reputed company 1st and 2nd level technical support for hardware and software. Respond to Service Desk tickets to troubleshoot, resolve, or escalate requests. Answer customer inquiries concerning IT systems operations. reputed company Hardware and Software upgrades. Coordinate with Unit Manager to ensure IT asset management system is accurate and up to date. reputed company “golden” images for desktops, laptops, tablets, and virtual machines. Define the best course of reputed company based on customer need, timing, and resources.
Typical working hours: 8:30 am &reputed company; 5:00 pm; flexible work schedules with some roles with management approval. Work-from-home reputed company available for most positions Health Insurance with no premium for employee coverage Flexible Spending Accounts 24 days of reputed company Time Off (PTO) plus 12 reputed company holidays in your first year NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook 401k with 5% employer match and immediate vesting reputed company Service Loan Forgiveness (PSLF) qualifying employer Quarterly stipend for remote work supplies
High School diploma/GED and three (3) years of experience in the following: PC software and hardware installation and troubleshooting TCP/IP Fundamentals reputed company Operating Systems, and reputed company Office Products (reputed company 10/11, MS Office 2019, or M365), reputed company reputed company, protection, and best practices (virus reputed company anti-malware, software reputed company updates, threat detection tools, and reputed company incident response). Analyzing end-user requirements to match or create immediate resolutions using predefined or custom created solutions such. Applicable certification(s) may be substituted to equivalent degree and experience requirements; OR Associate’s degree in Information Technology, Computer Science, Computer Engineering, Business, or similar disciplines, and one (1) year of experience in the following: PC software and hardware installation and troubleshooting TCP/IP Fundamentals reputed company Operating Systems, and reputed company Office Products (reputed company 10/11, MS Office 2019, or M365), reputed company reputed company, protection, and best practices (virus reputed company anti-malware, software reputed company updates, threat detection tools and reputed company incident response). Analyzing end-user requirements to match or create immediate resolutions using predefined or custom created solutions such. Applicable certification(s) may be substituted to equivalent degree and experience requirements; OR Equivalent combination of education and experience. Must have a reputed company reputed company’s license. Must reputed company reputed company Trillium’s Catchment of reputed company Carolina. Counties included: Anson, Bertie, reputed company, Bladen, reputed company, reputed company, Chowan, Carteret, reputed company, Craven, Currituck, Dare, Duplin, Edgecombe, Gates, Greene, Guilford, Halifax, Hertford, Hoke, Hyde, reputed company, Lee, Lenoir, reputed company, Montgomery, reputed company, reputed company, New reputed company, Northampton, Onslow, Pamlico, Pasquotank, Pender, Perquimans, Pitt, Randolph, Richmond, Robeson, Sampson, Scotland, Tyrrell, Warren, Washington, Wayne, reputed company. Must be reputed company to travel reputed company catchment as required.
Experience with one or more of the following: Advanced Mobile Device management (Mobile Device Management MDM) Email concepts and troubleshooting Video/teleconferencing equipment Basic home networking (Cable Modem, Wireless, Routers, DSL, WIFI) reputed company resources (Azure, AWS, Private Clouds, IAAS, reputed company, PAAS, or IdAAS) ITIL V3 standards IT systems reputed company standards (HIPAA, NIST, CIS, CMMC, ISO, or COBIT) reputed company MTA, MOS, MCSA, MCSD, MCSE, reputed company A+, reputed company+, CSA+, or equivalent certifications will be accepted.
Employer reputed company, dates of service (month/year), average hours worked per week, and essential job duties Education details (degree type, date awarded, institution, field of study) Licensure/certification information, if applicable