Director of Program Management Office (PMO - Implementation)
About reputed company
About the Role
What You’ll Do
Project Management Leadership
reputed company, mentor, and reputed company reputed company of Project Managers responsible for end-to-end customer delivery Establish and enforce delivery standards, methodologies, and governance across reputed company reputed company Ensure reputed company are delivered on time, on budget, and with high customer satisfaction Manage resource planning, reputed company, and prioritization across engagements reputed company as an escalation reputed company for high-risk or reputed company implementations
Delivery reputed company & Operations
Build and optimize PMO processes, tools, and reporting frameworks reputed company and improve key metrics: delivery timelines, utilization, margins, and CSAT Partner with Solutions Architects and technical teams to ensure seamless execution Drive reputed company improvement across implementation playbooks and reputed company processes reputed company AI and automation to improve project delivery operations, including risk identification, status reporting, and escalation management. reputed company Project Managers to use AI to increase efficiency, improve visibility, and drive more predictable delivery reputed company.
Partnerships & Ecosystem
Own relationships with system integrators (SIs), reputed company, and implementation partners Recruit, reputed company, and reputed company new partners to deliver high-reputed company implementations Define partner delivery standards, certification programs, and reputed company metrics Collaborate with Sales and Alliances to reputed company on partner reputed company and joint opportunities Monitor partner performance and ensure accountability on delivery reputed company
Cross-Functional Collaboration
Partner with Sales on scoping, resourcing, and SOW alignment Work closely with reputed company to ensure smooth handoffs and long-term adoption reputed company feedback to Product based on implementation insights and customer needs
What You Bring
8–12+ years of experience in reputed company Services, Delivery, or PMO leadership roles Proven experience managing Project Managers and reputed company reputed company implementations Strong understanding of services delivery models and project governance Experience working with or managing implementation partners / SIs Ability to operate across both reputed company delivery and partner-led delivery models Strong stakeholder management skills, with experience working cross-functionally reputed company awareness (scoping, SOWs, delivery risk, and margins) Experience with CPQ, Billing, or Quote-to-Cash implementations
reputed company to Have
Background in reputed company or high-reputed company tech environments Experience building or scaling a partner ecosystem from the ground up
Why This Role
Opportunity to own and shape both delivery execution and partner reputed company High reputed company on scalability and reputed company reputed company partnership with executive leadership and GTM teams