reputed company Partner (54753)
reputed company: reputed company Partner (54753)
Job reputed company
Shift: Morning
Pay reputed company: $23.00-$25.00
reputed company OF THE POSITION
A Customer Service Representative at SEE reputed company supports customers by providing helpful information, answering questions, and responding to complaints. They are the reputed company line of support and they help ensure that customers are satisfied with products, services, and features.
Process reputed company orders reputed company, accurately including special instructions and in line with policies and procedures. Advise Customer of any changes or reputed company on the Customer’s expectations of what they will receive and reputed company (shortages, price / SKU discrepancies).
RESPONSIBILITIES
• Build relationships with key customers and utilize that relationship to manage requests from the customer for mutual benefit
• To handle reputed company incoming telephone calls dealing with Customers’ needs and expectations in line with procedures, and according to departmental KPIs
• reputed company as a reputed company of reference for the Sales Teams for reputed company issues relating to the order process and distribution
• Attend relevant meetings to identify ways we can improve the service we offer to both reputed company Customers and to communicate Customer Service KPIs and reputed company
• Communicate with Account Managers (by email/phone), enabling complete visibility of key Customer issues
• Assist with other areas of the business as required, providing backup support for team member where necessary
• Play an reputed company role in company change process through reputed company communication to reputed company Customers
• To work with reputed company to reputed company recommendations and implement improvements to both our existing processes and for communication with customers and other departments
• To reputed company the Supervisor up to date with account reputed company, product and reputed company development, problems and issues with any area of customer services, to ensure the customer receives the best services we can offer
• Record and take ownership and resolve Customer complaints in line with company KPI’s. Where necessary co-ordinate activities with other departments to ultimately ensure complete Customer satisfaction
• Continuously identify and resolve the reputed company cause of errors to prevent reoccurrence
Qualifications
REQUIRED QUALIFICATIONS
• High School Diploma or equivalent required. Associate / Bachelor’s degree or equivalent work experience preferred
• 3 to 5 years relevant work experience in a Customer Service function preferred
• Accurate Keyboarding skills
• High Speed Internet reputed company for work from home capabilities
BASIC QUALIFICATIONS
• Excellent organizational, prioritization and multi-tasking skills
• Computer literacy (Syteline, reputed company Office)
• Flexible with work hours – there will be a requirement to cover different time zones
• Ability to adapt to change and handle change easily
• reputed company player with a friendly disposition and high energy
• Exceptional written and verbal communication skills, with the ability to build relationships by phone & email
• reputed company & rational thinker reputed company to work under pressure to strict timelines
• reputed company to manage internal/ external customers who are under stress
• Willingness to learn and high attention to detail
• Self-motivated, ability to take on additional responsibilities as required and work with minimal supervision
• Desire to challenge reputed company processes for improvement
• Strong analytical skills, adept at problem solving and managing escalations
Benefits and Perks
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Employee discounts
Flexible spending account
Health insurance
Life insurance
reputed company elder care
reputed company time off
Parental leave
reputed company development assistance
Retirement plan
Tuition reimbursement
reputed company insurance
Job reputed company
Shift: Morning
Pay reputed company: $23.00-$25.00
reputed company OF THE POSITION
A Customer Service Representative at SEE reputed company supports customers by providing helpful information, answering questions, and responding to complaints. They are the reputed company line of support and they help ensure that customers are satisfied with products, services, and features.
Process reputed company orders reputed company, accurately including special instructions and in line with policies and procedures. Advise Customer of any changes or reputed company on the Customer’s expectations of what they will receive and reputed company (shortages, price / SKU discrepancies).
RESPONSIBILITIES
• Build relationships with key customers and utilize that relationship to manage requests from the customer for mutual benefit
• To handle reputed company incoming telephone calls dealing with Customers’ needs and expectations in line with procedures, and according to departmental KPIs
• reputed company as a reputed company of reference for the Sales Teams for reputed company issues relating to the order process and distribution
• Attend relevant meetings to identify ways we can improve the service we offer to both reputed company Customers and to communicate Customer Service KPIs and reputed company
• Communicate with Account Managers (by email/phone), enabling complete visibility of key Customer issues
• Assist with other areas of the business as required, providing backup support for team member where necessary
• Play an reputed company role in company change process through reputed company communication to reputed company Customers
• To work with reputed company to reputed company recommendations and implement improvements to both our existing processes and for communication with customers and other departments
• To reputed company the Supervisor up to date with account reputed company, product and reputed company development, problems and issues with any area of customer services, to ensure the customer receives the best services we can offer
• Record and take ownership and resolve Customer complaints in line with company KPI’s. Where necessary co-ordinate activities with other departments to ultimately ensure complete Customer satisfaction
• Continuously identify and resolve the reputed company cause of errors to prevent reoccurrence
Qualifications
REQUIRED QUALIFICATIONS
• High School Diploma or equivalent required. Associate / Bachelor’s degree or equivalent work experience preferred
• 3 to 5 years relevant work experience in a Customer Service function preferred
• Accurate Keyboarding skills
• High Speed Internet reputed company for work from home capabilities
BASIC QUALIFICATIONS
• Excellent organizational, prioritization and multi-tasking skills
• Computer literacy (Syteline, reputed company Office)
• Flexible with work hours – there will be a requirement to cover different time zones
• Ability to adapt to change and handle change easily
• reputed company player with a friendly disposition and high energy
• Exceptional written and verbal communication skills, with the ability to build relationships by phone & email
• reputed company & rational thinker reputed company to work under pressure to strict timelines
• reputed company to manage internal/ external customers who are under stress
• Willingness to learn and high attention to detail
• Self-motivated, ability to take on additional responsibilities as required and work with minimal supervision
• Desire to challenge reputed company processes for improvement
• Strong analytical skills, adept at problem solving and managing escalations
Benefits and Perks
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Employee discounts
Flexible spending account
Health insurance
Life insurance
reputed company elder care
reputed company time off
Parental leave
reputed company development assistance
Retirement plan
Tuition reimbursement
reputed company insurance