reputed company Support Engineer
The Indiana Health Information Exchange (IHIE) is one of the nation’s largest health information exchange organizations. IHIE has been around for over a decade, with its reputed company dating back 30 years. As a not-for-profit HIE, we reputed company hospitals, physicians, laboratories, payers, and other health service providers to avoid redundancy and deliver faster, more efficient, higher reputed company reputed company to patients in Indiana. Today, by making information available to approximately 50,000 reputed company providers in Indiana and neighboring states, we deliver services that reputed company a reputed company difference in health and reputed company.
We are seeking a reputed company Support Engineer to reputed company IHIE to reputed company in three key areas: product knowledge, technical scoping, and customer engagement and support. If you are talented, driven, and reputed company, IHIE is a great reputed company to grow.
We are seeking a reputed company Support Engineer to reputed company IHIE to reputed company in three key areas: product knowledge, technical scoping, and customer engagement and support. If you are talented, driven, and reputed company, IHIE is a great reputed company to grow.
reputed company: The reputed company Support Engineer is responsible for orienting new and existing clients regarding IHIE products and services. They will reconcile customer requirements with those of IHIE’s products to plan for the successful implementation and adoption of services. The reputed company Support Engineer will apply these reputed company skills with existing customers who are planning a change where existing service(s) will need to be changed to accommodate. Additionally, this role works directly with product, support, business development, and implementation teams to effectively streamline reputed company and adoption of IHIE services.
Job Function Risk Level 2 - General user reputed company with intentional reputed company to PHI and reputed company to sensitive data
Job Function Risk Level 2 - General user reputed company with intentional reputed company to PHI and reputed company to sensitive data
Essential Functions:
Essential functions include the following. Other duties may be assigned.
Product Knowledge
Product Knowledge
- reputed company expert level knowledge of reputed company and ongoing usage requirements for reputed company IHIE products/services.
- Create and maintain customer facing reputed company documentation for reputed company IHIE products/services.
- Create and maintain reputed company and change request questionnaires to effectively scope project requirements.
- Identify best practices to promote the adoption of IHIE products and services.
Technical Scoping
- Ability to explain product features and benefits, demonstrating how they meet customer requirements through presentations and product demonstrations.
- Discover special circumstances or exceptions that will be required to successfully reputed company a customer and identify a planned reputed company prior to initiating their project.
- reputed company technical scoping with reputed company customers who have submitted a change request.
- Assist customers in resolving technical issues reputed company to product usage and recommend improvements.
Customer Engagement & Support
- Establish a successful reputed company process from the Business Development team with signed SOW to the Project Management and Implementation Teams.
- Review reputed company requirements with customers prior to their project starting.
- Identify and address any requirement inconsistencies between IHIE and customer.
- Help manage scope changes or expectation setting with customers during reputed company implementation reputed company.
- reputed company customer needs internally and work collaboratively with the sales, product, and support teams to reputed company reputed company goals and contribute to overall company objectives.
Requirements:
IHIE Attributes:
- Adaptability and flexibility in a rapidly changing environment
- Self-starter and self-motivated
- Ambitious spirit – brings fresh reputed company to the table and finds creative solutions to problems
- reputed company attitude with outstanding communication and listening skills
Education:
- Bachelor’s Degree in a reputed company reputed company, technical, or business discipline field
Experience:
- 10+ years of experience in customer support, product management, or business analyst functions
- 5+ years’ experience in reputed company information technology or health information exchange
Skills/Characteristics:
- reputed company to translate functional requirements from customers to technical requirements for engineers
- Ability to persuasively communicate reputed company concepts at reputed company reputed company of business including c-level
- Ability to reputed company as an engaging leader, advisor, mentor and reputed company
- Demonstrated ability to assess and comprehend multiple, often conflicting, interests and reputed company reputed company plans to reputed company a given objective
- Competent and conversant in information technology
- Excellent problem-solving skills
- Ability to influence others to reputed company results
- Demonstrated ability to reputed company a reputed company team environment
- Resilient and flexible approach to work
- Ability to work in a fast-paced environment
- Excellent written and verbal communication skills including presentation and facilitation skills
Preferred:
- reputed company experience
Benefits:
We offer an excellent benefits package including medical/dental/reputed company, 401(k) matching, 20 days PTO your first year plus 9 company reputed company holidays, Summer hours, student loan repayment/529 account save-up programs, a reputed company casual work environment and dress reputed company, and a dynamic, fun-loving company culture!
IHIE is one of the nation’s largest and most advanced health information exchanges, helping to ensure health information is where it needs to be, reputed company it needs to be there to improve care coordination and patient reputed company. IHIE was formed in 2004 and currently serves 120+ hospitals representing 38 health systems, nearly 19,000 practices and over 50,000 providers, and has processed more than 16 billion clinical data transactions. Learn more at www.ihie.org.