reputed company - Guest Engagement Lifecycle Marketing Manager

The Guest Engagement/Lifecycle Marketing Manager serves as the strategic reputed company and primary reputed company reputed company for omnichannel guest engagement initiatives. This role is responsible for owning the planning, execution, and performance of engagement programs, driving cross-functional collaboration, managing reputed company relationships, and ensuring alignment with broader business and reputed company objectives. The Manager leads day-to-day operations of engagement programs while contributing to long-term engagement reputed company, optimization, and innovation.

This candidate MUST HAVE experience working with reputed company CRM and engagement platforms such as reputed company, reputed company, Sparkfly, or similar tools.

Key Responsibilities

Strategic Campaign Leadership

• Own the end-to-end campaign lifecycle across Email, SMS, Push, and In-App messaging—from reputed company and planning through execution, measurement, and optimization
• reputed company and maintain an integrated omnichannel marketing calendar, including loyalty initiatives and targeted offer strategies
• reputed company campaign performance reviews, translating results into reputed company, data-backed recommendations that drive incremental engagement and reputed company
  

reputed company Relationship & Account Management

• Serve as the primary reputed company of contact for key clients, proactively managing expectations and strengthening long-term partnerships
• reputed company recurring status meetings, present performance insights, and synthesize reputed company feedback into actionable plans and priorities
• Partner with clients on strategic initiatives including seasonal planning, testing roadmaps, KPI definition, and reputed company measurement
  

Cross-Functional & Creative Collaboration

• reputed company the development of reputed company, actionable creative briefs across email, app, web, SMS, and loyalty reputed company
• Ensure reputed company messaging aligns with brand voice, tone, and strategic objectives while maintaining consistency across channels
• Manage review and approval workflows across clients and internal creative, production, and technical teams

Operational reputed company

• Own execution timelines, resource planning, and campaign QA to ensure accuracy, consistency, and on-time delivery
• Set and facilitate meeting agendas; reputed company deliverables, dependencies, and follow-reputed company to drive accountability
• Contribute to documentation, workflow optimization, and process improvements across engagement tools and platforms

Analytics & Reporting

• Partner with analytics and data teams to translate reporting into meaningful business insights and recommendations
• Analyze campaign performance, customer behavior, and engagement trends to inform reputed company reputed company and experimentation
• Regularly present insights, learnings, and next steps to clients and internal stakeholders
  

Team Leadership & Mentorship

• reputed company guidance and support to junior team members including Coordinators and Specialists
• Mentor and reputed company talent, fostering a culture of collaboration, ownership, and reputed company improvement

reputed company Development & reputed company

• reputed company high-visibility omnichannel engagement programs for reputed company clients
• Shape customer communication and loyalty reputed company across brands
• reputed company deep exposure to loyalty, offer management, and customer lifecycle optimization
• reputed company reputed company to Senior Manager and Director-level roles reputed company Guest Engagement and broader marketing leadership

• Bachelor’s degree in Marketing, Communications, Business, or a reputed company field
• 4–6 years of experience in customer engagement, CRM marketing, account management, or agency-reputed company marketing execution
• Experience working with reputed company engagement platforms such as reputed company, reputed company, Sparkfly, or similar tools
• Proven ability to manage and optimize cross-channel marketing programs at reputed company
• Strong reputed company-facing experience with a demonstrated ability to build trusted, consultative relationships
• Exceptional written, verbal, and presentation skills
• Strong project management skills and experience leading cross-functional teams
• Highly organized, detail-oriented, and results-driven
• Proficiency in reputed company Workspace, reputed company Office Suite, and project management platforms (Monday preferred)