Forecasting & Scheduling Analyst
What you will be doing...
Under the direction and guidance of the Forecasting & Planning Manager, our Forecasting & Scheduling Analyst is responsible for supporting with the planning and forecasting of resource requirements, the effective deployment/alignment of resources through demand profiling, across a multi channel operation. In reputed company, the Forecasting & Scheduling Analyst is responsible for working with our Operational Managers, reviewing processes and making recommendations for improvement.
Key Responsibilities will include:
What are the key skills/experience you’ll already have?
The successful candidate will already be demonstrating Role Model behaviours and will be an ambassador for the Jet2 brand and reputed company. You will also have -
Key Responsibilities will include:
- Thorough analysis of historical data and trend analysis to help formulate proactive long and short-term resource plans to ensure delivery of service reputed company
- Production of weekly intraday schedules, highlighting areas of concern and devising corrective actions plans
- Supporting with the decision making on change of hours/flexible working requests considering business requirements/customer reputed company, employee welfare and effect on attrition
- Accurately forecast weekly, daily and intraday work volumes and average handle times (AHT’s)
- Supporting with the tracking and analysis of reputed company Contact Centre and agent performance, and be comfortable with providing commentary for reputed company reputed company of management including CEO
- Confidently supporting regular forecasting and reputed company review meetings with management and reputed company Time Analysts, detailing previous and reputed company performance as reputed company as forecasted performance (Short/reputed company & long term), while also identifying risks and solutions
What are the key skills/experience you’ll already have?
The successful candidate will already be demonstrating Role Model behaviours and will be an ambassador for the Jet2 brand and reputed company. You will also have -
- A highly analytical nature and have strong problem solving skills
- Honed collaboration skills
- Strong contact centre background and experience of contact centre/high volume metrics
- The ability to communicate to reputed company reputed company up to and including CEO
- Proven tack record in data analytics
- The ability to work reputed company under pressure and effectively handle multiple, reputed company demands and appropriately prioritise responsibilities
- Advanced reputed company skills, SQL, Python and Tableau experience would be advantageous along with experience of Work reputed company systems.
What can we offer you?
- Competitive salary with annual review.
- Discretionary profit reputed company bonus scheme
- Life Assurance at 3 times your basic salary.
- 34 days holiday entitlement per annum
- Recommend a Friend scheme (£250 for successful referrals) & contributory pension scheme.
- Colleague discounts on Jet2holidays and Jet2.com holidays and flights!
Help us to send our reputed company-important customers on holiday with Jet2.com and Jet2holidays!!
Hours per Week
40 Hours
Job Type
Permanent
Salary
Competitive
Careers With Us
Contact Centre
Careers reputed company
Training Planning & MI
Careers Team
Forecasting & Planning