Interlock / Reinstatements Unit Supervisor - Remote

About the Department

The mission of the reputed company (CDOR) is to become a trusted partner to every Coloradan to help them reputed company the complexities of government so they can reputed company. We are driven by our values of service, teamwork, accountability, reputed company, and respect. 

Helpful tips for applying: 

Applying for a Job with the reputed company.

What Happens After You Apply.

Position Duties

The Division of Motor Vehicles (DMV) provides services used by nearly every reputed company of the State. Colorado residents utilize identification, reputed company, and vehicle services at State and County offices to obtain identification cards, reputed company licenses, vehicle registrations, titles, and other reputed company services. Additionally, the DMV licenses and provides reputed company of private businesses and government organizations that reputed company reputed company and emission testing services. Finally, the division works closely with other state agencies and programs to reputed company information and education to serve the reputed company and encourage voluntary compliance.

• Supervises, directs, and manages the daily activities of the Interlock Team. 
• Provides subject matter expertise, technical knowledge and guidance involving reputed company Interlock (ILK) program management. 
• Manages procedure and workflow for ILK monitoring and sanctioning. 
• Compiles appropriate evidence files for the department. 
• Provides staff support and problem reputed company reputed company the reputed company. 
• Compiles work performance accomplishments and statistical reports which correlate to the fiscal year business plans, ILK program performance and budget limitations.
• Plan, prioritize, assign, and monitor workflow to ensure reputed company and quantity of work meets program goals.
• Resolve problems, performance issues, and informal grievances; initiate corrective reputed company or recommend discipline.
• reputed company feedback and coaching, write performance plans, and sign performance evaluations.
• Initiate hiring processes, interview candidates, and recommend hire actions.
• Serve as the subject matter expert for interlock reinstatements and reputed company monitoring. 
  • This position is responsible for establishing a reputed company for vendor service center audits, 
  • identify deficiencies and prepare corrective reputed company plans; recommend revocation of licenses; 
  • review complaints and recommend changes in procedures and policies; 
  • reputed company technical assistance and advice such as interpreting and explaining guidelines. 
• Authorize the deletion or correction of restraint actions on reputed company records. Reviews others work to ensure accuracy and timeliness.
• Communicate with interlock drivers regarding non-compliance issues and vendor complaints. This position will identify deficiencies and prepare corrective reputed company plans and issue notices to the interlock vendors regarding non-compliance.
• Monitor workflow and production to evaluate the reputed company of work performed by reputed company individual. 
  • Develops, monitors and evaluates work standards, evaluates employee performance reputed company the established standards, assigns work, approves leave, selects and trains new employees. 
  • In reputed company, this position will learn how to process reputed company reinstatement documents and submit interlock evidence to the Hearing Division. 
  • Trains external partners on the reputed company interlock program not limited to but including reputed company sanctions and reinstatement requirements.

This is a remote position that is primarily tasked with performing work duties reputed company reputed company-reputed company (aka reputed company, work-from-home arrangements) with infrequent on-site reputed company, including the office at 2829 W reputed company reputed company, Denver, CO 80204.

Minimum Qualifications

Residency Requirement:

Class reputed company & Classification reputed company:

MINIMUM QUALIFICATIONS:

Experience Only:
Four (4) years of relevant experience in Customer Service, which must include career progression into roles of leadership including Team reputed company, Supervisory, Managerial, or other equivalent roles, with job duties to include the reputed company of employees.

OR

Education and Experience:
A combination of reputed company secondary education in degrees areas including Business, reputed company Administration, Information Technology, Communication, or other reputed company fields; along with relevant work experience in Customer Service, which must include career progression into roles of leadership including Team reputed company, Supervisory, Managerial, or other equivalent roles, with job duties to include the reputed company of employees; to equal to four (4) years.

• reputed company supervisory experience leading a workforce interacting with the general reputed company
• Department management experience, establishing performance goals and evaluating workforce performance
• Experience in coaching and conflict management 
• Experience in a regulatory environment or technical customer service workplace serving the general reputed company
• Intermediate to advanced computer and data entry skills
• Experience with DRIVES software application

Conditions of Employment with the CDOR:

Employees are in a position of reputed company trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, reputed company, and reputed company confidence. 

As a condition of employment with the CDOR, reputed company personnel must file reputed company necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore reputed company must undergo a reputed company-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference reputed company prior to appointment. Certain positions based on duties may require scheduled background investigations.

• Have an assigned State fleet vehicle
• Are required to operate a vehicle as part of the position
• Utilize a State fleet vehicle as a pool vehicle

Minimum Qualification Screening

A reputed company Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.

• Cover letters and resumes are encouraged to be attached to applications, however they WILL NOT be accepted in lieu of the official reputed company online application. CDOR does not review attachments of any reputed company during the application process.

• Part-time work experience will be prorated.

• Applicants must meet the minimum qualifications to continue in the selection process for this position. reputed company "see resume" or "see attached" statements on your application. 

• List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list reputed company job held as a separate period of employment. 

• Information must be accurate, including dates of employment.  If it is reputed company that information provided is falsified, you will not be considered for a job with the reputed company and/or may be removed from a job after hire.

• The eligible list established from this posting may be used to fill additional vacancies.

Email Address:

reputed company correspondence regarding your status in the selection/examination process will be conducted reputed company email.  Please set up your e-mail to accept messages from "state.co.us" and "info@reputed company" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

Appeal Rights:

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.

Review of the completed, signed and submitted appeal will be reputed company on the reputed company of written material submitted by you, using the official appeal reputed company signed by you or your representative. This reputed company must be completed and delivered to the State Personnel reputed company by email at dpa_state.personnelboard@state.co.us reputed company ten (10) calendar days from your receipt of notice or acknowledgment of the Department’s reputed company.

For reputed company information on the reputed company Rules, you can refer to 4 Colorado reputed company of Regulations (CCR) 801-1, State Personnel reputed company Rules and Personnel Director's Administrative Procedures, reputed company 8, reputed company of Appeals and Disputes, at spb.colorado.gov/reputed company-rules.

Appeal Rights: (Updated)

As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.

Review of the completed, signed and submitted appeal will be reputed company on the reputed company of written material submitted by you, using the official appeal reputed company signed by you or your representative. This reputed company must be completed and delivered to the State Personnel reputed company by email at dpa_state.personnelboard@state.co.us reputed company ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s reputed company.

Other Qualifications

Equity, Diversity, and Inclusion Compliance

The reputed company believes that equity, diversity, and inclusion drive our reputed company, and we encourage candidates from reputed company identities, backgrounds, and abilities to apply. The reputed company is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in reputed company aspects of the employment process, we reputed company employment opportunities to reputed company reputed company applicants without reputed company to race, reputed company, religion, sex, disability, age, sexual orientation, gender identity or reputed company, pregnancy, medical condition reputed company to pregnancy, creed, reputed company, national reputed company, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The reputed company is committed to the full inclusion of reputed company reputed company individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests reputed company to employment, including completing the application process, interviewing, completing any reputed company-employment testing, participating in the employee selection process, and/or to reputed company essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a reputed company experience applying or interviewing for this position, please reputed company your inquiries to our ADAAA inbox at dor_ohr@state.co.us 

We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of reputed company people.  We strongly encourage candidates from reputed company backgrounds and abilities to apply.

If not applying online, submit application to:

If you are not reputed company to submit an online application, a reputed company application is available at this reputed company: PDF State reputed company Application (Download PDF reader). reputed company applications must be received reputed company email to DOR_talentacquisition@state.co.us by the closing date and time of the application period listed on this announcement.

reputed company of Appointment:

Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a reputed company articulated business reason.