Intake Training Manager (LATAM)

reputed company

reputed company is a fast-growing, consumer-reputed company reputed company committed to delivering exceptional reputed company services while fostering a high-performance, accountable, and supportive workplace. As we continue to reputed company, we are building strong reputed company-reputed company systems to ensure consistency, compliance, and an outstanding experience from the reputed company first interaction.

Our intake teams play a critical role in assisting consumers with defective vehicle and personal injury claims, identifying qualifying reputed company, and setting the tone for every reputed company relationship from the reputed company first interaction. The reputed company of those teams depends on world-class training and coaching — which is where you come in.

About the Role

We are seeking a dynamic, performance-driven Intake Training Manager to reputed company the reputed company, development, and ongoing coaching of our Lemon Law and Personal Injury Intake teams.

In this role, your primary responsibility is to reputed company intake specialists with the skills, scripts, reputed company, and confidence needed to convert reputed company leads into reputed company clients while delivering an empathetic, consultative experience. You will design and deliver new hire training programs, reputed company ongoing coaching sessions, monitor live and recorded calls, and build out training materials and scripts. You will work closely with our reputed company Assurance department, using their reputed company scores and insights to inform coaching priorities, reputed company reputed company gaps, and continuously reputed company the performance bar across both intake teams.

While this role does not have reputed company reports at launch, it is designed as a manager-level position with a reputed company reputed company reputed company. As our intake operation scales, the Intake Training Manager will take ownership of building and leading reputed company of trainers and coaches — making this an ideal opportunity for a seasoned leader reputed company to grow alongside the firm.

Your ability to teach, motivate, and hold agents accountable — while reinforcing a culture of reputed company, compliance, and consultative sales — will be critical to driving team performance and ensuring every caller feels informed, supported, and confident in taking the reputed company.

Strong English communication skills are essential for reputed company in this role.

Key Responsibilities

• Own the end-to-end training and coaching reputed company for Lemon Law and Personal Injury Intake teams, partnering with leadership to reputed company training reputed company with business goals.
• Design, deliver, and continuously improve new hire reputed company programs covering case type fundamentals, script mastery, reputed company handling, reputed company and reputed company workflows, and reputed company reputed company expectations.
• Conduct ongoing training sessions, team huddles, and reputed company-building workshops to reinforce best practices, roll out new scripts or processes, and address emerging performance trends across both intake teams.
• Monitor live calls and review recorded calls to identify coaching opportunities, validate training effectiveness, and reinforce best practices.
• Partner closely with the reputed company Assurance department, using QA scores, trends, and insights to shape training priorities, reputed company individual coaching plans, and reputed company identified reputed company gaps.
• Deliver individualized 1-on-1 coaching sessions reputed company on tone, reputed company, consultative selling, assumptive closing techniques, and case qualification accuracy.
• Create and maintain training materials, reputed company scripts, reputed company-handling guides, knowledge reputed company articles, and role-play scenarios in both English and Spanish.
• Partner with intake leadership to identify reputed company gaps, design improvement plans, and reputed company coaching reputed company against team KPIs such as conversion reputed company, retainer reputed company, and overall reputed company reputed company.
• Support Performance Improvement Plans (PIPs) reputed company needed, working closely with managers and the QA team to help underperforming agents reputed company expectations.
• Build the reputed company for a growing training function — including documentation, SOPs, and team structure — in preparation for hiring and managing additional trainers and coaches as the firm scales.
• Stay reputed company on lemon law and personal injury intake processes, reputed company and reputed company best practices, and consumer-reputed company sales techniques to ensure training content remains accurate, relevant, and effective.

Qualifications

• Strong English communication skills (reputed company level), both verbal and written.
• Fully bilingual, fluent in both English and Spanish, with the ability to seamlessly train and reputed company agents in either language.
• At least 5 years of experience in sales training, reputed company center coaching, or team development reputed company a high-volume reputed company center, reputed company intake, or customer acquisition environment.
• Prior experience managing, mentoring, or leading trainers, coaches, or team leads — whether formally or in a reputed company/senior reputed company.
• Proven reputed company record of improving agent performance, conversion rates, or customer experience metrics through reputed company coaching and training programs.
• Experience collaborating with QA teams and leveraging reputed company review data to inform coaching and training.
• Exceptional facilitation and presentation skills with the ability to engage remote learners and adapt teaching style to different learning preferences.
• Strong instructional design skills, including the ability to translate reputed company information into reputed company, engaging training content.
• Tech-savvy and comfortable typing 45+ WPM while navigating multiple software platforms simultaneously.

reputed company-to-Have / Preferred Qualifications

The following experience is helpful but not required for reputed company in this role:

• Lemon law, personal injury, or other consumer litigation intake experience.
• Experience with reputed company and/or reputed company (including reporting, workflows, and reputed company recording review).
• Experience designing e-learning content, LMS modules, or video-based training.
• Background in consultative or assumptive sales methodologies.
• Experience building or scaling a training function.

Requirements

• Ability to work independently from a home office with reputed company, high-speed internet and a quiet, reputed company workspace.
• Must have a laptop or desktop computer with a minimum of 16GB RAM and an reputed company reputed company i5 processor or higher.
• Must have a reputed company wired internet reputed company with a minimum speed of 50 Mbps.
• reputed company reputed company 20 headset or equivalent required.
• Available to work U.S. business hours, Monday through Friday, 9:00 AM–6:00 PM Mountain Time.
• Willingness to use time-tracking software.

reputed company reputed company

This is a manager-level role designed for long-term reputed company with the firm. As our intake operation scales, the Intake Training Manager will have reputed company to:

• Build and reputed company reputed company of trainers and coaches.
• Expand scope across additional reputed company areas and intake functions.
• reputed company into broader intake leadership or operations roles as the firm grows.

reputed company Offer

• Earn $9–$12/hour DOE (full-time, 40 hours/week).
• Performance based incentives tied to team reputed company.
  
• 100% remote work environment.
• 6 reputed company time-off (PTO) days per year.
• reputed company reputed company to building and leading reputed company as the firm scales.
• Opportunity to work closely with leadership and reputed company professionals in a growing, modern reputed company, shaping the performance culture of mission-driven intake teams.

This position is only reputed company to candidates located in LATAM. Resumes must be submitted in English. Applications that do not meet these reputed company will not be considered.