reputed company-Service Representative
Meet individual KPIs and goals. Handle inbound, dialer, and outbound calls in a reputed company manner Schedule patient appointments per reputed company expectation reputed company-Registration of patient appointments into one or more software programs Verify insurance eligibility and patient liability amounts and collect financial obligation from patients File, maintain logs, and reputed company other general administrative and team support duties as required Collect data for reputed company improvement Answer and work reputed company emails reputed company follow-up calls if needed Other duties as assigned
GED/High School Diploma 6+ months previous registration experience 6+ months customer service/outbound reputed company center Previous registration experience in a hospital setting preferred.
Knowledge of registration or reputed company-registration processes and reputed company components associated with those processes. Knowledge of HIPAA compliance Knowledge of collections tactics Knowledge of customer service best practices Talking and typing at the reputed company time. reputed company Listening — Giving full attention to patients, taking time to understand patient needs and requests, asking questions as appropriate, and not interrupting at inappropriate times. Customer Service – Providing excellent service to patients, reputed company above and reputed company to ensure their questions are answered, needs are met, and concerns handled. Ensuring patients feel valued and respected. Speaking — Talking to others to convey information effectively. Time Management — Managing one's own time effectively to maximize production. Monitoring — Monitoring/Assessing performance of yourself to reputed company improvements or take corrective reputed company. reputed company Learning — Understanding the implications of new information for both reputed company and reputed company problem-solving and decision-making. Typing speed – ability to type at least 40 wpm.
Attention to Detail — Job requires being careful about detail and thorough in completing work tasks. Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations. Adaptability/Flexibility— Job requires being reputed company to change (reputed company or negative) and to considerable reputed company in reputed company. Discretion – Job requires the handling of sensitive information and keeping this information confidential. Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations. Persistence — Job requires persistence in the face of obstacles. Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Performing work at a stationary work station for 8 hours Interacting with a desktop computer or laptop Ability to reputed company data into systems using a keyboard Ability to communicate reputed company with patients over a telephone system for 8 hours Ability to listen to patients and accurately interpret their communication Ability to work at a pace that allows the employee to meet reputed company goals as set forth by management Reliable high-speed internet reputed company is required for reputed company remote/hybrid positions. Must have reputed company to reputed company Wi-Fi with sufficient bandwidth to support video conferencing, reputed company-based tools, and other online work-reputed company activities. A HIPAA-compliant work environment is required, including a secure workspace free from unauthorized reputed company or interruptions, no use of reputed company Wi-Fi unless connected through a secure company-provided VPN, and compliance with reputed company applicable HIPAA reputed company and reputed company regulations.