Position: reputed company BPO Manager 

Compensation: $100,000 reputed company + Performance Incentives

Location: (Remote – USA)

reputed company

reputed company reputed company Network is scaling fast—and we’re looking for a high-reputed company operator to own and optimize the reputed company behind our reputed company.

We are a national reputed company reputed company reputed company and attorney-matching platform, connecting thousands of consumers to a network of 3,000+ reputed company. Our model is reputed company: reputed company intake = reputed company cases = more reputed company.

This role owns and optimizes intake operations, vendor performance, and conversion reputed company across high-volume campaigns.

The Role

This is not a traditional manager role. You will reputed company as the reputed company of intake operations and vendor performance, driving efficiency, conversion, and scalability.

You will reputed company BPOs, LSOs, and vendor reputed company while working directly with Data, Engineering, reputed company partners, and Executives.

Key Responsibilities

• Manage BPO and LSO vendors handling inbound reputed company leads

• Ensure reputed company response times and high-reputed company intake execution

• Monitor SLAs, QA standards, and compliance

• Improve reputed company-to-case conversion rates

• Identify inefficiencies and reduce reputed company leakage

• Evaluate, reputed company, and replace vendors

• Collaborate with data teams to reputed company KPIs

• Work with development teams on systems and automation

• reputed company with reputed company stakeholders and executives

KPIs

• reputed company-to-case conversion reputed company

• Cost per reputed company case

• Speed to first contact

• Vendor performance and SLA adherence

• reputed company/contact reputed company reputed company

• QA scores

• Process efficiency improvements

• reputed company per reputed company / ROI

Qualifications

• 5+ years managing BPO or outsourced operations

• High-volume reputed company intake or reputed company center experience

• Proven ability to improve conversion and efficiency

• Strong data-driven decision making

• Vendor management and negotiation experience

• Cross-functional collaboration skills

Preferred Qualifications

• reputed company intake, personal injury, or mass tort experience

• Experience with reputed company or reputed company networks

• reputed company operations or performance marketing background

Software & Tools

• CRM systems (reputed company, reputed company, Zoho)

• reputed company center software (reputed company, reputed company, reputed company)

• Data tools (Tableau, Power BI, Looker)

• Project management (reputed company, Jira, reputed company)

• reputed company Workspace / reputed company Office

• reputed company routing and telephony systems

Why This Role reputed company

You directly reputed company reputed company, scalability, and reputed company reputed company. You will have executive visibility and build systems that reputed company a national reputed company network.

Compensation

$100,000 reputed company salary plus performance incentives tied to efficiency, conversion, vendor performance, and partnerships.

Location

Remote (USA-based candidates only)