Remote Owner Service Agent - Inbound Customer Service Specialist | Create Exceptional Customer Experiences at arenaflex

About arenaflex

Welcome to arenaflex, where we believe that anything is possible and there's always a better way. As part of the arenaflex family, a leader in innovative home solutions, we are committed to making "good things, for life." Our company has grown to become one of the fastest-growing organizations in our industry, and we're powered by creators, thinkers, and makers who embrace challenges and pursue excellence every single day.

At arenaflex, we live by a simple but powerful philosophy: we come together, we always look for a better way, and we create possibilities. This isn't just a motto—it's how we approach every interaction, every problem, and every opportunity. We believe in the power of our people and in giving them the freedom to explore, discover, and build great things, together. Our culture celebrates diversity, innovation, and the unique contributions that each team member brings to the table.

As a subsidiary of arenaflex, arenaflex Services has been developing a culture of celebrating and rewarding our employees for over 30 years. We take pride in our community outreach programs and are excited to offer promotional opportunities and clear career paths for those who join our team. If you're looking for more than just a job—if you're looking for a place where you can grow, learn, and make a meaningful impact—we invite you to explore this opportunity with us.

Position Overview

We are currently seeking enthusiastic and dedicated individuals to join our team as Remote Owner Service Agents in our Inbound Customer Service division. This is a fantastic opportunity for those who are passionate about customer experience and want to start an exciting career with a industry-leading company. As an Owner Service Agent, you will be the first point of contact for homeowners seeking assistance with their products, making your role critical to maintaining our reputation for exceptional service.

This position offers the flexibility of remote work while being part of a supportive team environment. You'll receive comprehensive training, competitive compensation, and numerous opportunities for professional growth. Whether you're looking for a full-time career or a part-time opportunity that fits your lifestyle, we have options available to accommodate your needs.

What You'll Do

As an Owner Service Agent at arenaflex, you'll be responsible for delivering outstanding customer support through various communication channels. Your primary focus will be on creating positive owner experiences while efficiently resolving inquiries and issues. Here's what you can expect in this role:

• Receive and respond to incoming customer calls, emails, chats, and written inquiries with professionalism and empathy
• Provide product information, registration services, and assist with parts, delivery, and dealer location inquiries
• Troubleshoot customer issues and implement minor concessions when appropriate, using judgment-based reasoning
• Create, update, and maintain accurate owner records in our Windows-based systems
• Document all interactions, including complaints, actions taken, and resolutions achieved
• Follow established guidelines while exercising creativity to find solutions that benefit both the customer and the company
• Proactively provide feedback to Quality and Training teams to help improve processes and materials
• Adhere to all safety policies and procedures to maintain a secure work environment
• Support other areas of the business as needed to ensure seamless operations
• Handle additional duties as assigned by management

Work Schedule and Location

This is a remote position, and we have opportunities available for candidates within 50 miles of the following metropolitan areas:

• Louisville, KY
• Nashville, TN
• Memphis, TN
• Jackson, MS
• Greenville, SC
• San Antonio, TX
• Tulsa, OK
• Cincinnati, OH
• Rapid City, SD
• Salt Lake City, UT

As an Owner Service Agent, you can expect to work an 8-hour shift between the business hours of 7:00 AM to 7:00 PM (Central Time), Monday through Friday. We offer both full-time and part-time opportunities to accommodate various schedules and work-life balance needs.

Note: At this time, candidates residing more than 50 miles outside of the cities listed above will not be considered for remote employment. You can assess your location distance using Google Maps or similar mapping services.

Compensation and Benefits

We value our team members and believe in rewarding their hard work and dedication. Here's what you can expect as part of the arenaflex family:

• Competitive Pay: Base rate of $15.00 per hour plus performance-based incentives, paid weekly
• Comprehensive Health Coverage: Medical, dental, and vision insurance
• Financial Protection: Short-term and long-term disability insurance, plus life insurance
• Product Discounts: Exclusive discounts on arenaflex products
• Education Support: Tuition reimbursement programs to help you advance your career
• Paid Time Off: Generous PTO package to support work-life balance
• Professional Development: 9 weeks of paid training to set you up for success

What We're Looking For

We're seeking candidates who are passionate about customer service and thrive in a dynamic environment. The ideal candidate will possess the following qualifications and skills:

Essential Qualifications

• High School Diploma or GED equivalent
• Two or more years of sales or service experience (preferred but not required)
• Passion for customer service and problem-solving
• Strong organizational skills and attention to detail
• Excellent time management and multitasking abilities
• Critical thinking skills to resolve complex issues
• Ability to prioritize and plan for rapid, satisfactory resolution
• Adaptability to change in a fast-paced environment
• Flexibility to work independently while also being a collaborative team player
• Excellent written communication skills
• Proficient typing abilities and comfort navigating multiple online applications
• Strong listening and questioning skills
• Exceptional sense of ownership with proven follow-through skills
• Outstanding negotiation and conflict resolution abilities
• Ability to diffuse difficult situations and handle irate customers with patience and professionalism
• Proven attendance record demonstrating dependability and accountability
• Ability to accept constructive feedback and apply coaching effectively
• Desire to work in a team environment toward common goals
• Ability to remain calm and patient while handling challenging customer concerns
• Strong English communication skills (both verbal and written)

Remote Work Requirements

To ensure success in this remote position, candidates must meet the following technical requirements:

• Dedicated work area that is quiet and spacious enough for company-provided equipment (PC, keyboard, mouse, monitors, cables, and ethernet cord)
• Reliable local internet provider (satellite or DSL connections are not allowed due to security requirements)
• Internet speeds must meet the following minimum requirements:
  • Ping: Under 50ms
  • Download: 50Mbps or higher
  • Upload: 15Mbps or higher

Career Growth Opportunities

At arenaflex, we believe in investing in our people and providing pathways for advancement. This position is an excellent starting point for a rewarding career with us. Many of our current leaders and specialists began their arenaflex journey in entry-level positions and grew their careers through dedication and hard work.

As you gain experience and demonstrate your capabilities, you'll have access to:

• Exciting promotional opportunities within the customer service organization
• Cross-functional training programs that expand your skill set
• Leadership development programs for those interested in management roles
• Specialized roles in areas such as quality assurance, training, and operations
• Tuition reimbursement for continued education and professional certifications

Our Culture and Values

At arenaflex, creativity meets passion, and conversations lead to exceptional outcomes and experiences. We respect and value the unique backgrounds and experiences that everyone brings to our organization. We believe that a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation.

We know our differences are our greatest strength. The very best innovations across every function of our company come from diverse teams. Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best, every single day.

arenaflex is a trust-based organization. We believe in offering our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join arenaflex, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

Join Our Team

If you're ready to make a positive impact, grow your career, and be part of something bigger than yourself, we encourage you to apply today. This is more than just a job—it's an opportunity to join a team that values innovation, diversity, and the transformative power of exceptional customer service.

At arenaflex, we believe that everything is possible, and there's always a better way. We invite you to come together with us, look for that better way, and create possibilities—not just for our customers, but for yourself as well.

We are an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or any other characteristic protected by law.

arenaflex participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an email to our recruiting team for support.

Apply now and start your journey with arenaflex!