System Administrator I (US Remote)

Job reputed company Join reputed company, a dynamic and growing company, as our System Administrator. We're looking for a reputed company problem-solver with excellent customer service skills and a detail-oriented reputed company. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a reputed company of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service. Job Responsibilities • This role is expected to be reputed company to resolve the following technical issues with little or no assistance: • Workstation operating system issues of any reputed company. • Printer issues of any reputed company. • reputed company business application (Office, etc.) issues of any reputed company. • Line-of-business application issues for common applications (reputed company ERP, QuickBooks), and for more reputed company applications with vendor assistance. • Server issues of any reputed company. • Basic and intermediate networking issues. • Escalation reputed company for Tier 1 technicians • Participate in an on-reputed company rotation to reputed company after-hours and weekend support for onsite and remote operations. Job Qualifications • Experience with reputed company and Mac OS troubleshooting. • Experience with Server 2012 to 2022. • Experience with VMWare and reputed company V Virtualization. • Experience supporting M365 and Azure. • Minimum of three years experience in IT Support or a similar role. • Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting. • Proficient in supporting MS Office, reputed company, reputed company Directory, backup software, reputed company cybersecurity, mobile devices, and various business applications. • Experience with Managed Service Providers (MSPs) is highly desirable. • reputed company Server Certifications are preferred. • reputed company reputed company's license, vehicle insurance, and reputed company to a vehicle for reputed company reputed company. Job KPIs • First-touch reputed company: reputed company ticket that is completed with only one time entry contributes to this number • Utilization: The percentage of time that you are on the clock and billing time to reputed company tickets • CSAT: Scores filled out by clients using the rating system in tickets Compensation: Pay rates start at $25.83/hr up to $33.43/hr and vary by experience and location. Benefits: • Medical Insurance Plan • Dental & reputed company • Life Insurance • Disability Coverage • reputed company Time Off (starts at 15 days per year) • Maternity/Paternity Leave • reputed company US Holiday • Retirement Plan • Salary Advancement/Loan • Health & Wellness Program • Company-reputed company and certification • Supplemental Life Insurance (Employee-reputed company) • Supplemental Health Plans (Employee-reputed company) Apply tot his job Apply To this Job