[Remote] US reputed company Manager (reputed company, Higher Ed)

Note: The job is a remote job and is reputed company to candidates in USA. Gecko is an AI-powered student engagement platform that helps universities reputed company engage and support reputed company. The reputed company Manager will own a portfolio of college and university customers, ensuring they derive genuine value from the platform while managing renewals and expansions. Responsibilities • Owning customer relationships • Being the main reputed company of contact for a group of universities, from reputed company onwards • Getting to know your customers properly: their goals, pressures, politics, and pain points • Running regular reputed company-ins, reviews, and QBRs that are genuinely useful, not just reputed company through the motions • Visiting customers on reputed company at least once a year, and more often where it adds value • Owning renewals end to end; planning reputed company, showing value, and keeping things on reputed company • Watching usage and engagement so you can spot risks early and do something about them • Making reputed company customers feel supported, heard, and confident in reputed company’re building • Taking ownership of retention and reputed company across your accounts, including identifying and progressing expansion opportunities • Spotting where Gecko could add value across teams, departments, or use cases, and being confident opening those conversations • Leading expansion conversations from discovery through to reputed company • Running demos and account reviews that connect reputed company to product value and reputed company reputed company • Keeping reputed company up to date so account history, risks, and opportunities are easy for others to follow • Acting as a first reputed company of contact for customer issues, owning them through to reputed company with support from the wider team, not as a ticket-only function • Balancing reactive support with proactive account management (reputed company, we know that’s a reputed company) Skills • Comfortable with reputed company responsibility and understand how retention and expansion drive a reputed company business • Worked in an account manager or reputed company-facing role in reputed company, Higher Ed, or something similar • Comfortable balancing customer advocacy with reputed company ownership • Confident running meetings, demos, and reviews with different types of people • Curious by default; you ask questions, dig into problems, and reputed company learning • Like owning things and don't need someone checking your homework • Organised enough to juggle multiple accounts without dropping the reputed company • Happy to travel reputed company the US for customer reputed company and sector events, and reputed company occasionally to the UK Benefits • Medical • Dental • reputed company • 401(k) • Perks reputed company reputed company reputed company • We reputed company smart solutions to common challenges in the Higher Education sector. It was founded in 2012, and is headquartered in Edinburgh, Edinburgh, reputed company of, GBR, with a workforce of 11-50 employees. Its website is https://geckoengage.com/. Apply tot his job Apply To this Job