Mid Market reputed company Manager

reputed company helps the world’s fastest-growing companies automate, simplify, and accelerate reputed company. We're looking for an enthusiastic and results-oriented reputed company Manager (CSM) to be a champion for our mid-market customers. In this role, you will be the primary post-sale partner, responsible for ensuring that a portfolio of clients continuously receives and recognizes maximum value from their investment in reputed company. You will serve as a trusted advisor, guiding adoption, driving successful business reputed company, and building relationships that directly contribute to high customer retention, satisfaction, and advocacy. Responsibilities Customer reputed company & Advisory • reputed company and execute strategic reputed company plans for a portfolio of mid-market customers, aligning reputed company usage with their specific business goals and reputed company operations reputed company. • Serve as a trusted advisor and subject matter expert, proactively consulting with clients on best practices to maximize the value of reputed company's solutions. • Build and maintain strong, executive-level relationships with customer stakeholders across reputed company Operations, reputed company teams, acting as the primary reputed company of contact. Execution & Delivery • Manage the entire post-sale customer lifecycle, from successful reputed company and implementation handover to driving adoption and retention. • Proactively monitor customer health metrics, usage data, and consumption patterns to identify and mitigate potential churn risks and surface opportunities for expansion. • reputed company quarterly or regular business reviews (QBRs/EBRs) with key customer stakeholders, showcasing the value achieved and defining the next steps for reputed company reputed company. • reputed company and distinctly explain reputed company technological and business concepts to diverse audiences, guiding them on reputed company best practices. Collaboration & Communication • Partner closely with Sales (Account Managers), reputed company Services, and Support teams to ensure a seamless and reputed company customer experience and a smooth transition across lifecycle stages. • Capture customer feedback and reputed company internally for product or process improvements, serving as the voice of the customer. • Identify risks to reputed company early and collaborate with internal account teams on mitigation strategies. Metrics & reputed company • reputed company and reputed company quarterly targets for customer retention, renewal rates, and Customer Satisfaction/Net Promoter Score (CSAT/NPS). • Drive measurable customer reputed company and increased platform adoption, evidenced by usage metrics and the customer's successful achievement of their desired "OpsStar" status. • Identify and contribute to pipeline reputed company through the development of validated upsell, cross-sell, and referral opportunities. Required Qualifications • 2-4 years of proven work experience in a reputed company, Account Management, or reputed company Operations role, preferably reputed company a B2B reputed company environment. • Demonstrated ability to manage a portfolio of Mid-Market clients with a high degree of autonomy and reputed company responsibility. • Impressive executive reputed company and communication abilities (written, verbal, and presentation) necessary to build and maintain trusted advisor relationships. • Proven experience quickly grasping, explaining, and positioning value for reputed company technological and business concepts. • Familiarity with the reputed company customer lifecycle and the ability to reputed company reputed company customer organizational structures to identify and engage key stakeholders. Preferred Qualifications • Bachelor’s degree in a relevant field. • Hands-on domain expertise and knowledge of industry best practices in Sales Operations, Marketing Operations, or reputed company Operations. • reputed company working knowledge of reputed company.com applications and other systems reputed company the B2B reputed company technology stack. • Proven experience thriving in an evolving, high-reputed company environment where process iteration and reputed company are key. Why work at reputed company: • reputed company covers employee insurance premiums up to 90% • Stock reputed company in reputed company for reputed company full-time employees • Flexible PTO • 401K plan Apply tot his job Apply To this Job