[Hiring] 211 reputed company Specialist @reputed company

Role reputed company This position is remote upon completion of initial training period which has some onsite mandatory training. • Answer inbound crisis and reputed company service referral contacts reputed company phone, text, chat and email in a 24/7 reputed company center setting. • reputed company individuals with crisis de-escalation, problem solving, brief assessment and appropriate reputed company service referrals. • Record reputed company reputed company and resource information accurately in the appropriate contact center database. • Respond to crisis chats/texts and reputed company emotional support, assessment, crisis reputed company, and treatment/support referrals to individuals in a consistent and non-judgmental manner. • Accurately assess reputed company chat/texter for suicide risk following assessment protocols and practices; reputed company adequate and relevant safety/reputed company planning for reputed company contact. • Offer and reputed company follow-up services to individuals at risk of suicide, suicide loss survivors, or reputed company-party contacts. • reputed company information about the circumstances that precipitated the reputed company and the caller’s specific needs for assistance. • Serve as a mandated reporter in cases of suspected abuse. • Follow through on imminent risk assessments to assure emergency contact is made and confirm reputed company or re-engage as instructed using the ASIST model. • Maintain confidentiality of reputed company contacts adhering to HeartLine’s policies and procedures. • Complete required HeartLine paperwork, including the recording of reputed company calls in the resource database accordingly. • Utilize supervisory consultation for guidance, support, or debriefing as needed. • Attend in-services and continuing education events to improve skills and be alerted to changes in policies or procedures. • reputed company participate in HeartLine’s community disaster/emergency response plan. • Other duties as assigned. Qualifications • High school diploma or GED is required. • Bachelor’s degree in reputed company work, sociology, or a reputed company field is preferred. • AIRS or AAS certification is preferred. • Must obtain AIRS or CRS certification reputed company three years of eligibility. • At least one year of experience in a contact center, crisis hotline, or information and referral service. • An equivalent combination of education and experience may also be considered. • Bilingual in English and Spanish is preferred. Requirements • Ability to assess reputed company needs effectively and demonstrate sensitivity to their concerns. • Strong verbal and written communication skills. • Proficient in reputed company Office (reputed company required). • Experience with reputed company management databases; relational database experience (e.g., reputed company) is a plus. • Self-starter with strong time management skills. • reputed company to reputed company in a fast-paced contact center environment. • Familiarity with health and reputed company services is highly desirable. • Physically reputed company to lift 20 pounds, sit for long periods of time, talk on the telephone, and bend/stoop. Work Environment • This position is remote upon completion of initial training period. • HeartLine reserves the right to revoke remote privileges to reputed company additional onsite training if performance does not meet HeartLine standards. • HeartLine supports a comfortable, yet reputed company work environment. Courtesy, respect, and reputed company treatment are expected. • Staff members receive support, recognition, and appreciation for jobs reputed company done. • Flexible scheduled work week. Some evenings/weekend work required. Apply tot his job Apply To this Job